Customer Service Supervisor

hace 1 semana


Santiago, Metropolitana, Chile Zimmer Biomet A tiempo completo

Requisition Number:
AMER27282

Employment Type:
Full-time

Location:
Santiago

Descripción del Trabajo:
Leads and directs the activities of the Customer Service department.

Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers.

Departmental responsibilities include but are not limited to order entry, data analysis, department training and ensuring compliance to Zimmer policies and procedures.


Deberes y responsabilidades principales:

  • Provide leadership for the Customer Service department.
  • Oversee the selection, training, work assignments and development of staff.
  • Manage staffing assignments to ensure appropriate shift-coverage throughout the workweek.
  • Develop, update and train staff regarding required documentation (Standard Operating Procedures (SOP), Work Instructions (WI), Forms, and Training Records).
  • Develop, capture, analyze and communicate department and individual performance metrics.
  • Monitor performance metrics in order to identify departmental and individual strengths and weaknesses, and respond accordingly. Manage individual performance in accordance with corporate human resource policies and procedures, including documentation and communication of performance evaluations, performance improvement requirements, disciplinary action, termination or other employee relations requirements.

Requisitos de Educación / Experiência:

  • Bachelor's Degree required and 5-7 years experience.
Highly desirable experience in a Customer Service or Call Center environment preferred. A combination of education and work experience will be considered.

Requisitos de Viaje:
Minimum, up tp 5%

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