Customer Service Leader
hace 1 semana
Location:
Santiago De Chile, CL
Function:Operations/Production/Manufacturing
Part-time or Full-time:Full-Time
Job Type:Employee
Workplace type:On site
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care.
We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025.
In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference.Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
Job Details
Position Job Title:
Customer Service Team Leader, Chile**
BG and BU:Capsules**
Function: Customer Service
Location:
Chile**
Line Manager's Job Title:Customer Service Senior Manager Capsules**
Contract Type: Permanent
Job Dimensions & Scope
INTERNAL AND EXTERNAL RELATIONSHIPS
Internal - Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
-
External
- Customers / External Sales / Suppliers
KEY DELIVERABLES - Build customer loyalty through positive customer engagement and service excellence.
- Identify, Implement and Maintain customer service processes, standards and key deliverables to support the customercentric organization.
- Partner with all functional areas within the organization to ensure a world class customer experience.
- Consistently deliver a high degree of accuracy.
Principal Accountabilities
- Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
- Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
- Proactively manage customer finished goods levels and aged inventory.
- Manage customer complaints.
- Prepare and present monthly reports as required by the Customer Service Manager
- Review and improve existing processes and process controls
- Identify and mitigate actual and/or potential risks
- Responsible for training on and implementing at plant level the new processes, tools and programs tied to CST.
Principal Activities
- Be the first point of contact and support the Customer Service Team
- Manage working time system and approve absence requests for Customer Service Team (incl. holiday, sick leaves etc)
- Support Customer Service Team in resolving service issues liaising with relevant departments/external suppliers
- Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
- Support the team in successfully integrating new business
Qualifications and Experience
- Bachelor's degree in business, commercial engineer or Equivalent Study
- 5+ years of experience in customer service, preferably in a manufacturing environment,
- Excellent communication skills in English and Spanish
- Excel, ERP system,
- Knowledge of demand planning as a plus
Specific Skills and Abilities
- Customer Focused
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Selfmotivated
- Skilled negotiator
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