Customer Service Assistant

hace 2 semanas

Santiago, Metropolitana, Chile British Council A tiempo completo
Customer Service Assistant

Date:3 May 2024

Location:
Santiago
, Americas, CL

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Salary:
$ CLP (salario bruto)

Contract Type:
Indefinite Contract

Location:
Santiago

Closing Date:
advert will close on
Wednesday, May 15, 2024 at 23:59 Colombia time.

Role Purpose


This position entails providing administrative support to the Customer Service Team, Exams, and Teaching Centre to ensure the delivery of high level services to both internal and external clients.

Our aim is to uphold global customer service standards of excellence while assisting the team in achieving robust registration outcomes, thus aiding the British Council in meeting its financial goals.


Moreover, the role involves actively engaging with potential customers to stimulate their interest in purchasing Exam or English Language courses.

This will be accomplished by scheduling placement tests, consultations, and trial/demo lessons.

Main accountabilities but not limited to the following

  • Answer incoming calls/chats for all British Council services according to KPIs following British Council standards and service strategies.
  • Generate and/or raise the interest level of customers with the intention of inviting them to take a placement test or consultation, register or attend an event.
  • CRM records must be updated regularly so that there is a complete history of actions/communications with the customer and sales performance can be monitored.
  • Follow up with customers to remind them of their consultation appointment, placement test booking, exam registration and/or event registration prior to the date of the activities.
  • Meet or exceed sales targets (new and existing students), KPIs and objectives.
  • Administer placement tests and provide consultation services to students on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
  • Register or promote and cross sell relevant British Council services and products to secure excellent sales results.
  • Carry out after sales follow up, reminding students to reregister for the next term and identifying reasons for not continuing with the British Council if required.
  • Make outbound calls to prospective and existing sales conversions.
  • Acquire and always maintain an excellent level of product knowledge by attending product training and observing classes, as well as knowledge of pricing, discounts and offers. Systems and record keeping.
  • Be proficient in using relevant systems, such as call centre system, CRM, student registration system and other online booking systems.
  • Maintain and update all databases and statistics and reports in a timely and accurate manner.
  • Assure accurate income collection, issuance of receipts and on British Council systems and alternative payment portals.
  • Work closely with other team members within the wider SCM team to deliver excellent customer service experience to meet sales targets (new and existing students), KPIs and objectives.
  • Full engagement with the performance management programme.
  • As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This might include participation in Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch Promotions for example. You may also be required to perform other duties as directed by Line Manager.

Requirements of the role

  • Minimum of 2year's working experience in customer servicerelated areas.
  • Technical, Technological or Professional Degree.
  • Desirable written and oral communication skills in English (CEFR A
  • B1).
  • Good written and oral communication skills in Spanish (CEFR C1).

Additional information

  • Working pattern is Tuesday to Saturday and location could be in 2 different sites (a school or a Univesity, both in Santiago). Working schedule is 10.30 am to 7.30 pm. from Monday to Friday, and 8.30 to 5.30 on Saturdays.

Note:

you are welcome to upload your supporting statement in English, Spanish or Portuguese, whichever you prefer; however, if invited to interview, this may include some questions in English and with an interview panel.

English

  • Customer Service Assistant

    hace 2 semanas

    Santiago, Metropolitana, Chile British Council A tiempo completo

    Customer Service AssistantDate:29 Aug 2023Location: Santiago, Americas, CLCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...

  • Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile Ulog Soluciones Logísticas Integrales A tiempo completo

    Customer Service (Antofagasta) Publicada hace 2 días por Ulog Soluciones Logísticas Integrales 1 Vacante Finaliza en 28 días Sé uno de los primeros Sé uno de los primeros Jornada Completa Operario Región Antofagasta Antofagasta Ultramar Agencia Marítima se encuentra en búsqueda de Profesional del rubro del comercio exterior para desempeñarse como...

  • Customer Service Representative-2

    hace 2 semanas

    Santiago, Metropolitana, Chile Alcon A tiempo completo

    General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume...

  • Customer Service Leader

    hace 2 semanas

    Santiago, Metropolitana, Chile Amcor A tiempo completo

    Customer Service LeaderLocation:Santiago De Chile, CLFunction:Operations/Production/ManufacturingPart-time or Full-time:Full-TimeJob Type:EmployeeWorkplace type:On siteJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the...

  • Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile Twill NL A tiempo completo

    Do you want to join a company that will disrupt the logistics industry?This is a unique Customer Experience hybrid role both selling the Twill value proposition to new potential customers and also taking excellent and pro-active care of them once they are onboard. In this role you will have the full responsibility and be empowered to make sure we are...

  • Customer Service Supervisor

    hace 2 semanas

    Santiago, Metropolitana, Chile Zimmer Biomet A tiempo completo

    Requisition Number: AMER27282Employment Type: Full-timeLocation: SantiagoDescripción del Trabajo: Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers. Departmental responsibilities...

  • Customer Service Supervisor

    hace 2 semanas

    Santiago, Metropolitana, Chile Zimmer Biomet A tiempo completo

    Requisition NumberAMER27282Employment TypeFull-timeLocationSantiagoDescripción del Trabajo: Leads and directs the activities of the Customer Service department. Ensure that timely, accurate and reliable service is provided to Zimmer customers regarding sales support/customer service related matters for domestic customers. Departmental responsibilities...

  • Especialista Procesos Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile CCU A tiempo completo

    Jornada CompletaEspecialistaRegión Metropolitana de SantiagoLas CondesEn CCU nos apasiona crear experiências para compartir juntos un mejor vivirBuscamos un/a Ingeniero/a Civil para desempeñarse como Especialista de Procesos - Customer Service y unirse al Proyecto Enlace.El propósito del cargo se centra en proponer y co-diseñar la estrategia de...

  • Customer Service Field Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job Title: Customer Service Field EngineerFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance,...

  • Customer Service Agent

    hace 2 semanas

    Santiago, Metropolitana, Chile PAJ UG A tiempo completo

    About us:If you love variety and challenges, then you belong with usWhy PAJ? Dynamic & flat hierarchies in a familiar and warm environment Your voice counts: You can play an active role in shaping PAJ Varied daily work with new challenges and growing responsibilities Stay healthy: We take care of your sports subscription We support your studies/training with...

  • Customer Service Advisor

    hace 2 semanas

    Santiago, Metropolitana, Chile British Council A tiempo completo

    Customer Service AdvisorDate:29 Aug 2023Location: Santiago, Americas, CLCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better...

  • Ejecutiva/o de Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile HR Buro A tiempo completo

    Importante compañía del rubro retail, se encuentra en búsqueda de tres Ejecutivo/a de Servicio al ClienteSAC, para su área de Customer Service; quien será responsable de entregar una excelente atención de post venta a los clientes que compran en tiendas propias de la marca, así como también a través del canal e-commerce, realizando seguimiento a los...

  • Customer Service Field Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Customer Service Field Engineer

    hace 2 meses

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Customer Service Sr. Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile International Flavors & Fragrances A tiempo completo

    We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive breakthrough innovation and top performance, we aim to develop and engage employees through effective...

  • Customer Service Coordinator

    hace 2 semanas

    Santiago, Metropolitana, Chile GSK A tiempo completo

    Site Name: Chile - Santiago Metropolitan Region - Santiago, Ecuador - Pichincha - Quito, Peru - Lima - LimaPosted Date: May Customer Service CoordinatorCoordinar equipo, procesos, proyectos del área de servicio al cliente con el objetivo de cumplir con los estándares de calidad, níveles de servicio a clientes externos e internos de los mercados de Chile,...

  • Customer Service Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile Amcor A tiempo completo

    Job title: Customer Service - ProteinsBG/BU: AFLA / ChileLocation: Santiago, ChileJob family: Sales & MarketingReports to: Sales Office Customer Service Lead1. Job OverviewThe Client Service Executive is responsible for ensuring compliance with commercial agreements, understanding the needs of our clients and being the main point of contact between the...

  • Customer Service Sr. Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile International Flavors & Fragrances A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive...

  • Team Leader de Customer Service Embarcador

    hace 2 semanas

    Santiago, Metropolitana, Chile SCHGroup: Hunting & Solutions A tiempo completo

    Descripción del puesto: Team Leader de Customer Service Embarcador - ReemplazoEn nuestra empresa, estamos en la búsqueda de un Team Leader de Customer Service con experiência en el área de Embarcador para desempeñarse en nuestras instalaciones en Santiago, Región Metropolitana, Chile. Esta posición requiere un profesional Senior que cuente con una...

  • Specialist Customer Service

    hace 2 semanas

    Santiago, Metropolitana, Chile Adidas A tiempo completo

    *Please note that for this position, we offer an external contract through our outsourcing contrat services vendor.*_ Purpose & Overall Relevance for the OrganizationTo support the wholesale business to achieve sales and market strategy objectives. To ensure a reliable, adequate, and competitive customer service level for all adidas Key Accounts. Key...