Is&t Regional Services Manager

hace 2 semanas

Santiago, Metropolitana, Chile Weir Group A tiempo completo
IS&T Regional Services Manager - LATAM

The Weir Group

Chile

Hybrid/Remote

Purpose of Role:

The role of IS&T Regional Services Manager - LATAM is part of the IS&T Core Services team, an enterprise-wide global IT service and support function for Weir.

The RSM is aligned regionally (NA, LATAM, EMEA and APAC) and is responsible for service support performance in region in accordance with Customer SLA and for defining and agreeing service improvements with customers and the service support team(s).

Management of End User Services (Desktop/Desk-side Support).

Why choose Weir:

Be part of a global organisation dedicated to building a better future: At Weir, the growing world depends on us.

It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive.

And it depends on each of us doing the best work of our lives. It's a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take.

Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.


Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.

We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

  • Establishes a true internal Weir Group Service Management capability with a senior presence in each region and adds clear and demonstrable value to the business by being the accountable point of IS&T customer contact for service management, managing and delivering services in accordance with defined service delivery roadmaps and ensuring performance to agreed customer SLA's (with associated costs and chargeback policies).
  • Lead and manage a team of regional deskside/desktop support employees and 3rd party support partners.
  • Oversee service level management, service reviews and improvement planning
  • Identify, capture and understand business requirements for solutions with IT requirements. Work closely with the Demand Management process owned by the Service Portfolio & Transformation team(s)
  • Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

  • Experience of working in a global major corporation with complex IT environments (Essential)
  • Strong experience of developing and managing relationships with customers and suppliers (Essential)
  • Experience of developing and influencing business strategies (Desirable)
  • Good financial acumen and business awareness


Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable.

Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost.

With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future.

We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

  • Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._
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