Customer Account Specialist

hace 2 semanas

Santiago, Chile Caterpillar A tiempo completo

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

JOB SUMMARY : Control, review, and automate the collection processes to maintain the portfolio's health. This position includes taking preventive actions in the early stages of delinquency (0 to 30 days past due) to prevent the customer from being reported due to payment delinquency.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Improving collection processes to reduce manual work and errors.

• Overseeing and controlling suspense, late charges, miscellaneous and off-system items.

• Utilizing advanced computerized systems for tracking, information gathering, and troubleshooting.

• Creating dashboards to provide accurate and real-time information about key performance indicators, customer payment history, and account status.

• Reviewing, standardizing, and automating collection communications with customers to ensure periodic and accurate information is sent to them.

• Oversee the specified portfolio buckets and take all necessary actions to meet the company's targets.

JOB REQUIREMENTS :

Skills required:

Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Customer Interaction: Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction

Knowledge of a Specific Customer Support Function: Knowledge of tools and methods of providing support to customer and ability to assist customers with a specific type of support.

Problem Management Process (TCS): Knowledge of the problem management process; ability to follow through a problem management process and bring a reported problem to a successful resolution.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

EDUCATION/EXPERIENCE: Bachelor Degree, preferably in Business administration or equivalent degree desired. English Advanced

#LI

Posting Dates:

junio 19, 2024 - junio 27, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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