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Technical Customer Enablement Specialist

hace 3 meses

Santiago, Metropolitana, Chile LatamCent A tiempo completo

Position Overview:
Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team.

As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform.


Your Mission:

  • Manage and maintain our public documentation, including user guides, tutorials, FAQs, and knowledge base articles.
  • Create engaging and informative content to promote customer enablement, which may include video tutorials, webinars, and userfacing technical documentation.
  • Collaborate with product managers and technical support teams to identify customer needs and challenges, and update/improve existing documentation accordingly
  • Collaborate with product managers to ensure new features and integrations are publicly documented with their releases
  • Monitor and analyze customer engagement with our documentation and content to identify trends and opportunities for improvement.
  • Develop and maintain a deep understanding of the Flxpoint platform in order to drive documentation and media decisions
  • Working in Support with experience liaising with Engineering

Qualifications:

  • Zendesk Experience, You will own our Zendesk, automations, bugs, documentation, please bring 1+ year of ZenDesk experience
  • Excellent command of written English, with the ability to translate technical concepts to userfriendly language
  • Strong writing and editing skills, with the ability to create clear, concise, and engaging content.
  • Experience with documentation tools and platforms, such as Confluence JIRA, Hubspot
  • Familiarity with ecommerce platforms and technologies is a plus. Ideally you understand eCommerce, SaaS, Logistics and integrations
  • Excellent communication and collaboration skills, with the ability to work effectively with crossfunctional teams.
  • Selfmotivated and detailoriented, with the ability to manage multiple projects and priorities in a fastpaced environment.
  • Bachelor's degree in Communications, Marketing, Information Technology, or related field, or relevant prior experience

Why Join Us:
At Flxpoint, we offer a supportive and collaborative work environment where creativity and innovation are encouraged and valued.

As a member of our team, you will have the opportunity to make a meaningful impact and contribute to the success of our customers and our company.