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Technical Customer Enablement Specialist
hace 1 mes
**Position Overview**: Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team. As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform.
**Your Mission**:
- Manage and maintain our public documentation, including user guides, tutorials, FAQs, and knowledge base articles.
- Create engaging and informative content to promote customer enablement, which may include video tutorials, webinars, and user-facing technical documentation.
- Collaborate with product managers and technical support teams to identify customer needs and challenges, and update/improve existing documentation accordingly
- Collaborate with product managers to ensure new features and integrations are publicly documented with their releases
- Monitor and analyze customer engagement with our documentation and content to identify trends and opportunities for improvement.
- Develop and maintain a deep understanding of the Flxpoint platform in order to drive documentation and media decisions
- Working in Support with experience liaising with Engineering
**Qualifications**:
- Zendesk Experience, You will own our Zendesk, automations, bugs, documentation, please bring 1+ year of ZenDesk experience
- Excellent command of written English, with the ability to translate technical concepts to user-friendly language
- Strong writing and editing skills, with the ability to create clear, concise, and engaging content.
- Experience with documentation tools and platforms, such as Confluence JIRA, Hubspot
- Familiarity with e-commerce platforms and technologies is a plus. Ideally you understand eCommerce, SaaS, Logistics and integrations
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Self-motivated and detail-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.
- Bachelor's degree in Communications, Marketing, Information Technology, or related field, or relevant prior experience
**Why Join Us**: At Flxpoint, we offer a supportive and collaborative work environment where creativity and innovation are encouraged and valued. As a member of our team, you will have the opportunity to make a meaningful impact and contribute to the success of our customers and our company.
