Customer Support Specialist, Portuguese Language Expert
hace 1 mes
Admirals Group is a global fintech company with a presence in 18 countries, offering a range of financial services to individuals and businesses. We are seeking a highly skilled Customer Support Agent to join our team, who is fluent in Portuguese and has excellent communication skills.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, chat, and email
- Check website content for accuracy and completeness
- Translate content into Portuguese
- Manage pending applications and requests from clients
- Request documents from clients as needed
- Collaborate with the Compliance department to resolve tasks
- Engage in retention and cross-selling activities
- Upsell and promote additional services to clients
- Perform additional tasks as assigned by the Team Lead
Requirements:
- Fluency in Portuguese (C1-C2 level or native speaker)
- Excellent communication and interpersonal skills
- Proficiency in MS Office and PC skills
- Knowledge of Forex (desirable but not mandatory)
- Spanish language skills (desirable but not mandatory)
What We Offer:
- A meaningful and impactful role within a regulated global fintech company
- Competitive salary and bonus scheme
- Opportunities for professional and personal growth in a dynamic and multicultural environment
- Paid external training and access to professional literature
We are committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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