Customer Support Professional

hace 1 día


Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

Are you passionate about delivering exceptional customer experiences in the tech industry?

This is an exciting opportunity to join a global leader in premium outsourced customer support, where you'll have the chance to work with clients from over 30 countries and communicate in multiple languages.

We're looking for a skilled CUSTOMER SUPPORT CONSULTANT to provide top-notch technical support via calls, emails, and chats. You'll be responsible for gathering essential technical information to resolve complex cases, working collaboratively with cross-functional teams, and ensuring customers' satisfaction.

The ideal candidate will possess excellent German and English language skills, be able to work independently and proactively, and have a personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Key Responsibilities:
  • Provide exceptional customer and technical support via various communication channels
  • Gather required technical information to resolve complex cases
  • Work collaboratively with cross-functional teams
  • Meet team KPIs and ensure customers' satisfaction
Required Skills and Qualifications:
  • Excellent German and English language skills
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
  • Flexible schedule: Friday to Sunday, along with two flexible days during the week, 5 AM–1 PM, Chile time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
About Us:

We are SupportYourApp, a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our company treats its employees like clients, providing them with unlimited care, individual approaches, and wholesome positive experiences.



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