Customer Support Specialist
hace 2 días
We are a global FinTech company from Estonia, constantly expanding and diversifying our product offerings using market segmentation.
Join Our TeamWe value creativity, innovation, and the power of teamwork. As an Admiral, you'll have access to numerous training programs and benefits to enhance your skills and advance your career.
Your RoleAs a Customer Support Agent, you'll be responsible for:
- Client support (Phone, Chat, Email)
- Checking website content
- Content translations
- Control the pending applications
- Request documents from the clients
- Resolve tasks from the Compliance department
- Retention
- Cross-sell
- Upsell
- Additional tasks from Team Lead
We're looking for someone with:
- English language B2
- Portuguese language C1-C2 or native
- PC and MS Office knowledge
- Spanish language (would be good to have, but not mandatory)
- Forex knowledge (would be good to have, but not mandatory)
We offer:
- Meaningful and impactful role within a regulated global fintech company.
- Competitive salary, and bonus schema related to the company's financial results.
- Amazing personal growth experience - paid external training and access to the professional literature.
- Professional and personal development in a very dynamic and multicultural environment.
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