Customer Support Expert
hace 2 días
About the Role:
We're looking for a skilled CUSTOMER SUPPORT CONSULTANT to join our team at SupportYourApp.
As a Customer Support Consultant, you will provide exceptional customer and technical support via calls, emails, and chats, working with cross-functional teams to ensure customers' satisfaction.
To succeed in this role, you'll need:
- Excellent German and English (at least C1, written and verbal)
- Basic knowledge of Intercom
- Experience in handling communication with customers via phone calls
- Ability to work collaboratively in a team
- Independent and proactive approach to work
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
- Fixed schedule: Monday to Friday, 4 AM–12 PM, Chile time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
We are an equal opportunities employer
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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