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Customer Support Specialist

hace 2 meses


Santiago, Metropolitana, Chile Admirals Group A tiempo completo
About Admirals Group

We are a global growing FinTech company from Estonia, constantly expanding and diversifying our product offerings using market segmentation. Our team has over 350 professionals in 18 countries, working together to make personal financial management easy to use, affordable, and secure.

Why Work with Us?
  • We believe in equality and professional development, offering numerous training programs and benefits to enhance your skills and advance your career.
  • Our global support infrastructure enables us to nurture you with progressive policies that respect the value of individual and group cultures.
  • We value creativity, innovation, and the power of teamwork that we all bring to the table.
Job Responsibilities
  • Client support via phone, chat, and email
  • Website content review and updates
  • Content translations
  • Pending application management
  • Client document requests
  • Compliance department task resolution
  • Retention and cross-selling activities
  • Upselling and additional tasks from Team Lead
Requirements
  • Willingness to work with clients
  • English language proficiency (B2)
  • Portuguese language proficiency (C1-C2 or native)
  • PC and MS Office knowledge
  • Spanish language knowledge (desirable)
  • Forex knowledge (desirable)
What We Offer
  • A meaningful and impactful role within a regulated global fintech company
  • Competitive salary and bonus schema related to company financial results
  • Amazing personal growth experience with paid external training and access to professional literature
  • Professional and personal development in a dynamic and multicultural environment