Technical Support Representative

hace 2 semanas


Santiago, Metropolitana, Chile Capital Recruit A tiempo completo

About Our Company:

We are a leading SaaS provider based in the United States, dedicated to delivering innovative software solutions to businesses worldwide.

Overview of the Role:

We seek an experienced and customer-focused individual to fill the position of Technical Support Representative. This role involves providing exceptional support services, resolving client issues, and collaborating with our product team to enhance user experience.

Main Responsibilities:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Resolution: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Expertise: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to improve user experience.
  • Documentation: Accurately document customer interactions and resolutions in our CRM system.
  • Training and Support: Assist in creating training materials and guides for users.

Requirements:

  • Education: High school diploma or equivalent; further education or certification in customer service is beneficial.
  • Experience: Minimum of 1-2 years in technical support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work flexible hours to cover different time zones.

Benefits Package:

  • Competitive salary ($45,000 - $55,000 per annum)
  • Opportunities for professional development and career advancement
  • Supportive and dynamic work environment
  • Flexible remote work options


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