Technical Support Representative
hace 2 semanas
About Our Company:
We are a leading SaaS provider based in the United States, dedicated to delivering innovative software solutions to businesses worldwide.
Overview of the Role:
We seek an experienced and customer-focused individual to fill the position of Technical Support Representative. This role involves providing exceptional support services, resolving client issues, and collaborating with our product team to enhance user experience.
Main Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Resolution: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Expertise: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to improve user experience.
- Documentation: Accurately document customer interactions and resolutions in our CRM system.
- Training and Support: Assist in creating training materials and guides for users.
Requirements:
- Education: High school diploma or equivalent; further education or certification in customer service is beneficial.
- Experience: Minimum of 1-2 years in technical support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work flexible hours to cover different time zones.
Benefits Package:
- Competitive salary ($45,000 - $55,000 per annum)
- Opportunities for professional development and career advancement
- Supportive and dynamic work environment
- Flexible remote work options
-
Technical Support Specialist
hace 2 meses
Santiago, Metropolitana, Chile Lenovo A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Latin America. The successful candidate will be responsible for providing technical support to our Field Service agents, coordinating with technical focals, and participating in quality team interlocks.Key ResponsibilitiesSupport Field Service agents with technical...
-
Technical Support Specialist
hace 1 mes
Santiago, Metropolitana, Chile Lenovo A tiempo completoJob DescriptionKey Responsibilities:Support Lenovo's Field Service agents in Latin America with technical escalations to resolve critical customer issues.Coordinate with technical support teams to provide assistance in each country.Participate in quality assurance interlocks.Utilize key trainings to deploy with technicians and agents, working closely with...
-
IT Technical Support Expert
hace 3 semanas
Santiago, Metropolitana, Chile Moderntech Computer Systems Inc A tiempo completoJob OverviewModerntech Computer Systems Inc is seeking a skilled IT Technical Support Specialist to join our team. As an integral part of our technical support group, you will be responsible for providing top-notch support to our customers, ensuring their computer systems and equipment are running smoothly.
-
Customer Support Representative
hace 3 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completo**Job Summary:**We are seeking a highly skilled and dedicated Technical Support Expert to join our team as a Customer Support Consultant. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and possess excellent technical skills.About the Role:Provide top-notch customer support via various communication...
-
Technical Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoOverview of the RoleAt SupportYourApp, we are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our multicultural and multilingual environment allows individuals to thrive in their home offices while mastering new skills and achieving challenging goals.Estimated SalaryThe estimated salary for this...
-
Technical Support Operations Specialist
hace 4 semanas
Santiago, Metropolitana, Chile Caterpillar A tiempo completoCaterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...
-
Technical Support Specialist
hace 3 semanas
Santiago, Metropolitana, Chile Iron Systems A tiempo completoAbout the RoleIron Systems is seeking a highly skilled Desktop EUC to join our team. As a Desktop EUC, you will be responsible for providing exceptional technical support and infrastructure services to our clients.
-
Technical Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoAbout UsSupportYourApp is a leading provider of outsourced customer support services to tech companies worldwide. With hubs in over 30 countries and operations in more than 60 languages, we offer premium technical, customer support, and CX solutions.Salary InformationWe offer a competitive salary ranging from $45,000 to $65,000 per year, depending on...
-
Principal Technical Support Specialist
hace 1 mes
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoG'day at ServiceRocket, a global tech-enabled services company headquartered in the US. Our purpose is to be the most reliable partner in accelerating growth. We're committed to every Rocketeer and the trust of every customer. We're seeking a customer-centric and technical-savvy Engineer to join our fantastic support team. This role is responsible for...
-
Technical Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoOverviewSupportYourApp is a leading provider of premium outsourced customer support services to tech companies globally. Our team consists of experts in providing secure technical, customer support, and CX services.Salary and BenefitsThe estimated salary for this role is around $45,000 USD per year. As a remote worker, you will receive compensation in USD,...
-
Technical Support Specialist for IT Infrastructure
hace 4 semanas
Santiago, Metropolitana, Chile Iron Systems A tiempo completoAt Iron Systems, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.About the JobThis is a full-time position that requires a strong background in IT...
-
Technical Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoAt ServiceRocket, we're seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customers for simple technical problems.Key ResponsibilitiesCommunicate efficiently and effectively with customersOwn customer...
-
Customer Service Representative
hace 1 mes
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoEmbracing a customer-centric approach, we're seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our global team, you'll be responsible for delivering high-quality technical assistance via various communication channels.Key Responsibilities:Provide timely and accurate responses to customer...
-
Technical Support Specialist for SaaS Solutions
hace 3 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp, a leading provider of outsourced customer support services.About the Role:This is an exciting opportunity to work with clients from over 30 countries and speak multiple languages. As a Technical Support Specialist, you will be responsible for...
-
Technical Infrastructure Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile NTT DATA A tiempo completoJob OverviewWe are seeking a highly skilled Technical Infrastructure Support Specialist to join our team at NTT DATA. This role is responsible for providing top-notch technical support to our internal clients, ensuring the smooth operation of our IT infrastructure and systems.Your Key ResponsibilitiesProactively monitor, maintain, and administer our...
-
Technical Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoCompany OverviewServiceRocket is a global tech-enabled services company with over 20 years of experience in providing solutions to industry giants. Our purpose is to accelerate the growth of our clients through reliable and innovative services.SalaryThe estimated salary for this position is $60,000 - $80,000 per annum, depending on location and...
-
Cloudera Premier Support Engineer
hace 4 semanas
Santiago, Metropolitana, Chile Cloudera A tiempo completoJob DescriptionWe empower people to transform complex data into clear and actionable insights. As a leading provider of data management and analytics solutions, we are the preferred partner for top companies in various industries.Technical Support Engineer Role:You will play a vital role in ensuring the success of our customers by delivering top-tier...
-
Customer Service Representative
hace 4 semanas
Santiago, Metropolitana, Chile Wesco A tiempo completoAbout WescoWesco is a dynamic and customer-focused organization seeking an experienced Candidate Title: Customer Service Representative - Sales and Support Specialist to join our team. In this role, you will play a vital part in ensuring exceptional customer experiences.
-
Technical Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoCompany OverviewServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California.We are committed to the development of every Rocketeer and the trust of every customer.Salary$40,000 - $50,000 per year (estimated), depending on experience and qualifications.Job DescriptionThis role involves assisting, diagnosing, troubleshooting,...
-
Technical Support Specialist for Payment Solutions
hace 4 semanas
Santiago, Metropolitana, Chile Nuvei A tiempo completoNuvei is a Canadian fintech company accelerating the business of clients worldwide. We're looking for a Premium Account Technical Support Specialist to join our team.The ideal candidate will have hands-on technical support experience, knowledge of REST API and SDK, and excellent communication skills. They'll be responsible for providing technical guidance to...