Lead Technical Support Engineer
hace 3 días
We at ABB Schweiz AG strive to empower everyone to create sustainable solutions by combining our core values - care, courage, curiosity, and collaboration - with a focus on diversity, inclusion, and equal opportunities.
This position directly reports to the Service Operations Manager.
About the Job:- Offer technical assistance to internal and external customers while adhering to standard processes and guidelines.
- Support complex technical cases every day.
- Contribute to customer satisfaction by executing support work based on customer expectations.
The hybrid work model for this role is centered around the Motion business area in Santiago, Chile, with primary responsibilities including:
- Reporting opportunities for additional concerns to the account team via local business processes.
- Analyzing technical issues through customer communication and remote asset connections for various certified services and products.
- Preparation of documents and customer reports for acknowledgment by the customer representative.
- Identification of improvement needs in working methods and driving actions within their area of responsibility.
You will join a dynamic team that prioritizes collaboration, innovation, and continuous improvement.
Requirements:- Bachelor's degree in Electrical Engineering.
- Minimum 5 years of experience managing equipment, especially ABB equipment, with specialization in drives and electric motors.
- Excellent proficiency in IT tools: Excel and Power BI.
- Fluent in intermediate to advanced English.
- Strong passion for effective communication and collaboration, with regular travel requirements to field locations (40%).
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