Partners Support Officer

hace 1 mes


Santiago, Metropolitana, Chile Pepperstone A tiempo completo
About the Role

We are seeking a highly organized and process-driven Partners Support Officer to join our team at Pepperstone. As a key member of our operations team, you will be responsible for managing and enhancing processes associated with Introducing Broker (IB) and partner approvals.

Key Responsibilities
  • Manage the IB & Affiliate approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
  • Oversee partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
  • Enhance partner conversions by actively following up on applications.
  • Work closely with global compliance teams to guarantee adherence to regulations.
  • Monitor partner advertising for compliance and take charge of fraud detection measures.
  • Assist in process enhancements and coordinate MAM setups effectively.
  • Handle rebate reconciliation, resolve discrepancies, and ensure payments are made on time.
  • Compile and deliver insightful reports on partner activities.
  • Lead the onboarding and training experience for new team members to set them up for success.
Requirements
  • Exceptional organizational and process management abilities, adept at juggling multiple tasks at once.
  • Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations.
  • Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector.
  • Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks.
  • Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams.
  • Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively.
  • Fluency in English is essential.
What We Offer
  • Competitive salary with industry-leading commission structure.
  • Genuinely collaborative and friendly culture.
  • Flexible and hybrid working.
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
  • Ongoing personal development & learning opportunities.
  • 3 paid volunteering days per year & Workplace Giving Program.
  • Frequent events and celebrations.

  • Partners Support Officer

    hace 3 semanas


    Santiago, Metropolitana, Chile Pepperstone A tiempo completo

    Key ResponsibilitiesManage the approval process for Introducing Brokers and partners by conducting prompt reviews and compliance checks.Oversee partner support queues to ensure timely responses and adherence to service level agreements.Enhance partner conversions by actively following up on applications and communicating with global compliance...

  • Investment Officer

    hace 1 mes


    Santiago, Metropolitana, Chile The World Bank A tiempo completo

    Job Title: Investment OfficerAt The World Bank, we are seeking a highly skilled Investment Officer to join our team. As an Investment Officer, you will play a critical role in identifying business opportunities, supporting the structuring and execution of infrastructure investment transactions, and actively managing portfolio investments in core...


  • Santiago, Metropolitana, Chile Pepperstone A tiempo completo

    About the RoleWe are seeking a highly skilled Partners Support Specialist to join our team at Pepperstone. In this role, you will be responsible for managing and enhancing processes associated with Introducing Broker (IB) and partner approvals.Key Responsibilities:IB & Affiliate Approval Process Management: Ensure prompt reviews, compliance checks, and...


  • Santiago, Metropolitana, Chile Uber A tiempo completo

    At Uber, we're looking for a highly skilled Customer Relationship Manager to join our team and play a key role in maintaining our highest-value accounts. In this dynamic opportunity, you will focus on post-sales support for medium to large businesses, working closely with our restaurant partners to deepen relationships, boost retention, and drive mutual...


  • Santiago, Metropolitana, Chile Everest Re Group, Ltd. A tiempo completo

    Job Title: Chief Underwriting Officer, Latam Company: Everest Re Group, Ltd. Job Category: Underwriting Job Summary: The Chief Underwriting Officer, Latam is responsible for driving underwriting excellence in the Latin American region. This includes advancing underwriting profitability, governance, risk management, product and pricing strategies,...


  • Santiago, Metropolitana, Chile Everest Re Group, Ltd. A tiempo completo

    Everest Re Group, Ltd. is a global leader in the specialty insurance division of Everest Group. We are seeking a Chief Underwriting Officer for our Latin American (Latam) Operations based in Santiago, Chile.About UsWe are a world-class underwriting organization driven by excellence, innovation, and customer satisfaction. Our team works collaboratively to...


  • Santiago, Metropolitana, Chile RateHawk A tiempo completo

    We're looking for a Customer Support Representative to join our team at RateHawk, a fast-growing international travel-tech company. As a key member of our support team, you'll be responsible for providing exceptional customer service to our international clients and partners via calls and emails.Key Responsibilities:Provide front-line customer support via...


  • Santiago, Metropolitana, Chile RateHawk A tiempo completo

    At RateHawk, we're looking for a skilled Customer Support Representative to help us keep our clients happy and operations smooth.Key Responsibilities:Provide excellent customer support via calls and emails for our international clients and partners.Assist clients and partners with existing reservations and answer questions prior to booking.Distribute...

  • People Support Specialist

    hace 2 semanas


    Santiago, Metropolitana, Chile Maersk A tiempo completo

    About the Position:The People Advisor plays a pivotal role in advancing the company's People Strategy through top-notch administrative support for the organization.Key Responsibilities:Support People Partners in managing all processes of Employee Lifecycle, including onboarding, promotions, terminations, compliance, reporting, performance appraisals,...

  • National Project Officer

    hace 3 semanas


    Santiago, Metropolitana, Chile UNESCO A tiempo completo

    Programme OverviewThis is an exciting opportunity to join UNESCO as a National Project Officer in Education for Health and Wellbeing. The successful candidate will be responsible for providing strategic and technical support for research, conceptualization, development, and implementation of programmes and projects aiming to advance education for health and...


  • Santiago, Metropolitana, Chile Foreign, Commonwealth & Development Office A tiempo completo

    Main Purpose of Job:The Foreign, Commonwealth & Development Office is seeking a highly skilled and experienced professional to join our team in Chile. As an Infrastructure Officer and Budget Manager, you will play a critical role in supporting UK companies to export to the Chilean market, while also managing the department's budget.Key...


  • Santiago, Metropolitana, Chile UNHCR A tiempo completo

    Job DescriptionThe Senior Project Control Assistant will work independently on regular assignments under the supervision of the Operation Officer or to the same management level as programme and will work in close coordination with the Project Control Officer based at the Regional Office of UNHCR in Buenos Aires and Program Unit in Chile, who will provide...


  • Santiago, Metropolitana, Chile United Nations A tiempo completo

    Company Overview:The Economic Commission for Latin America and the Caribbean is one of the five regional Commissions of the United Nations, founded in 1948 to contribute to the region's economic and social development.We design, monitor, and evaluate public policies, provide advisory services, expertise, and training to Governments, as well as support...


  • Santiago, Metropolitana, Chile British Embassy A tiempo completo

    Job OverviewWe are seeking a highly skilled Diplomatic Support and HR Specialist to join our team at the British Embassy in Santiago. This is a unique opportunity to work in a dynamic and challenging environment, supporting the Protocol and Logistics activities of the Embassy.About the RoleThe successful candidate will be responsible for providing...


  • Santiago, Metropolitana, Chile UNHCR A tiempo completo

    Overview of the RoleThe Senior Project Control Assistant is responsible for providing support to the project control functions, ensuring that projects are executed in accordance with established plans and timelines. The incumbent will work closely with the Project Control Officer and other stakeholders to ensure that financial and operational performance is...


  • Santiago, Metropolitana, Chile Aon Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Chief Broking Officer LATAM to lead our regional broking strategy and drive business growth in the LATAM market.The successful candidate will be responsible for developing and implementing a coordinated broking organization that delivers value to clients and drives innovation and thought...


  • Santiago, Metropolitana, Chile UNESCO A tiempo completo

    Job SummaryThe UNESCO is seeking a skilled professional to serve as the National Programme Officer for Education, based in Santiago, Chile. The successful candidate will be responsible for providing technical support for research, conceptualization, development, and implementation of programmes and projects on comprehensive sexuality education, prevention of...

  • IT Support Specialist

    hace 2 semanas


    Santiago, Metropolitana, Chile GHD A tiempo completo

    GHD: A Commitment to ExcellenceAs part of the global team, working on complex and rewarding projects, you'll be at the forefront of driving change.Our office in Santiago, Chile is looking to bring onboard a ISHELP Technician to support the ISHELP group.Key Responsibilities:Provide technical support for Server, Workstations and through remote assistanceAssist...


  • Santiago, Metropolitana, Chile Juleshq A tiempo completo

    We are seeking a highly organized and proactive Executive Assistant to provide dedicated support to our CEO and CRO.Job DescriptionThe ideal candidate will have 5+ years of experience in an executive assistant role, with exceptional organizational and time management skills. They will be able to manage complex scheduling and travel arrangements, prioritize...


  • Santiago, Metropolitana, Chile Palo Alto Networks A tiempo completo

    Job DescriptionThis is a highly specialized role that requires expertise in security, networking, and systems engineering. As a Channel Systems Engineer at Palo Alto Networks, you will be responsible for building relationships with channel partners, enabling them to sell and deliver our solutions, and providing technical guidance and support to help them...