Partners Support Officer
hace 1 mes
We are seeking a highly organized and process-driven Partners Support Officer to join our team at Pepperstone. As a key member of our operations team, you will be responsible for managing and enhancing processes associated with Introducing Broker (IB) and partner approvals.
Key Responsibilities- Manage the IB & Affiliate approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
- Oversee partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
- Enhance partner conversions by actively following up on applications.
- Work closely with global compliance teams to guarantee adherence to regulations.
- Monitor partner advertising for compliance and take charge of fraud detection measures.
- Assist in process enhancements and coordinate MAM setups effectively.
- Handle rebate reconciliation, resolve discrepancies, and ensure payments are made on time.
- Compile and deliver insightful reports on partner activities.
- Lead the onboarding and training experience for new team members to set them up for success.
- Exceptional organizational and process management abilities, adept at juggling multiple tasks at once.
- Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations.
- Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector.
- Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks.
- Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams.
- Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively.
- Fluency in English is essential.
- Competitive salary with industry-leading commission structure.
- Genuinely collaborative and friendly culture.
- Flexible and hybrid working.
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
- Ongoing personal development & learning opportunities.
- 3 paid volunteering days per year & Workplace Giving Program.
- Frequent events and celebrations.
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