Highly Skilled Partners Support Specialist

hace 1 mes


Santiago, Metropolitana, Chile Pepperstone A tiempo completo
About the Role

We are seeking a highly skilled Partners Support Specialist to join our team at Pepperstone. In this role, you will be responsible for managing and enhancing processes associated with Introducing Broker (IB) and partner approvals.

Key Responsibilities:
  • IB & Affiliate Approval Process Management: Ensure prompt reviews, compliance checks, and necessary approvals.
  • Partner Support Queue Oversight: Swiftly address inquiries to meet service level agreements (SLAs).
  • Enhancing Partner Conversions: Actively follow up on applications.
  • Compliance and Regulatory Adherence: Work closely with global compliance teams to guarantee adherence to regulations.
  • Fraud Detection and Prevention: Monitor partner advertising for compliance and take charge of fraud detection measures.
  • Process Enhancements and MAM Setups: Assist in process enhancements and coordinate MAM setups effectively.
  • Rebate Reconciliation: Handle rebate reconciliation, resolve discrepancies, and ensure payments are made on time.
  • Insightful Reporting: Compile and deliver insightful reports on partner activities.
  • Onboarding and Training: Lead the onboarding and training experience for new team members to set them up for success.
About You

To succeed in this role, you will need:

  • Exceptional Organizational and Process Management Abilities: Adept at juggling multiple tasks at once.
  • Proven Experience: Navigating IB approval workflows, rebate reconciliation, and partner support operations.
  • MAM Systems and Technical Frameworks: Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector.
  • Numerical Proficiency: Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks.
  • Effective Communication: Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams.
  • Training and Mentoring: Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively.
  • English Fluency: Fluency in English is essential.
Why Choose Us?

We offer a competitive salary of around $60,000 per annum, plus a generous commission structure. You will also enjoy:

  • Collaborative Culture: Genuinely collaborative and friendly culture.
  • Flexible Working: Flexible and hybrid working.
  • Remote Working Option: Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
  • Ongoing Development: Ongoing personal development & learning opportunities.
  • Paid Volunteering Days: 3 paid volunteering days per year & Workplace Giving Program.
  • Frequent Events: Frequent events and celebrations.


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