Customer Service and Sales Agent
hace 3 semanas
Job Summary:
We are seeking a highly skilled Customer Service and Sales Agent (Senior) to join our team at FedEx. As a key member of our operations team, you will be responsible for providing exceptional customer service and sales support to our clients.
Main Responsibilities:
• Provide excellent customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner
• Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell services
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
• Stay up-to-date with company policies and procedures, ensuring compliance with regulatory requirements
• Participate in continuous training and development to enhance sales and customer service skills
• Perform other duties as assigned by management
Requirements:
• 3+ years of experience in customer service and sales
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in using technology, including CRM software and other business systems
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