Customer Service and Sales Agent

hace 3 semanas


Santiago, Metropolitana, Chile FedEx A tiempo completo

Job Summary:
    We are seeking a highly skilled Customer Service and Sales Agent (Senior) to join our team at FedEx. As a key member of our operations team, you will be responsible for providing exceptional customer service and sales support to our clients.

Main Responsibilities:
    • Provide excellent customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner
    • Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell services
    • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
    • Stay up-to-date with company policies and procedures, ensuring compliance with regulatory requirements
    • Participate in continuous training and development to enhance sales and customer service skills
    • Perform other duties as assigned by management

Requirements:
    • 3+ years of experience in customer service and sales
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing priorities
    • Strong problem-solving and analytical skills
    • Proficiency in using technology, including CRM software and other business systems



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