Customer Practice Manager, LATAM-CST

hace 2 meses


Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada - E39 A tiempo completo
About the Role

We are seeking a highly skilled Customer Practice Manager to join our Amazon Web Services Professional Services team in LATAM. As a key member of our team, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services strategy, and executing that strategy with our customers.

Key Responsibilities
  • Engage customers: Collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.
  • Enable cloud transformation: Develop long-term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks.
  • Support the commercial relationship: Plan and implement a portfolio of projects, including budget & deliverable responsibilities, drive proposal construction, including estimations and deal pricing, conduct contract negotiations & execute contracts.
  • Lead great people: Build high-performing teams of consultants with superior technical depth and outstanding customer relationship skills.
  • Be an advocate: Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
  • Think big: Ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple ProServe engagement services.
Requirements
  • 7+ years of external or internal customer-facing, complex, and large-scale project management experience.
  • Bachelor's degree.
  • Demonstrated ability to work creatively and analytically in meeting customer needs.


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