Customer Service Operations Manager
hace 1 día
At World Courier de Chile Ltda., we are seeking a highly skilled Customer Service Operations Manager to join our dynamic team in Chile. As a key member of our operations team, you will play a pivotal role in ensuring our customer inquiries and shipments run smoothly and efficiently.
About the RoleThe Customer Service Operations Manager will oversee the entire shipment process, from coordination to delivery, while maintaining the highest standards of quality and compliance. Your leadership will be crucial in building strong relationships with customers and ensuring service excellence.
Key Responsibilities- Service Excellence: To ensure service excellence via a close supervision of the overall operation and staff, ensuring shipments are monitored, anticipating potential issues and acting in a timely manner to prevent them, while keeping the customers updated at all times.
- Compliance & Standards: Ensure adherence to Cencora's Code of Ethics and quality standards (ISO 9001, ISO 14001, and GxP).
- Shipment Monitoring: Ensure the proper utilization of our Transportation Management System (TMS) to allow for trouble-free deliveries and customer satisfaction.
- Team Development: Mentor and manage team performance, conducting regular performance reviews and fostering a culture of continuous improvement.
- Stakeholder Engagement: Collaborate with teams and other World Courier offices to optimize service delivery and customer satisfaction.
- Process Improvement: Identify challenges and implement effective solutions while ensuring all team members are trained on standard operating procedures.
- Educational Background: Degree in International Trade, Logistics, Business Administration, or related fields.
- Experience: 3 to 5 years in Customer Service, with comprehensive knowledge of customs norms and procedures. Extensive experience in air transportation, imports and exports.
- Language Skills: Proficiency in English is a must.
- Interpersonal Skills: Excellent relationship-building and communication skills.
- Tech Savvy: Advanced proficiency in Microsoft 365 suite programs.
- Proactive Mindset: Ability to take initiative and manage responsibilities effectively.
At World Courier de Chile Ltda., we are committed to improving the lives of people and animals around the world. Join us to be part of a company that values innovation, teamwork, and integrity. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development.
-
Operations Director
hace 3 semanas
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob Title: Operations Senior ManagerAt Stryker Chile LTDA, we are seeking an experienced Operations Senior Manager to lead our operations team in Chile. The successful candidate will be responsible for driving operational excellence, improving supply chain processes, and ensuring customer satisfaction.Key Responsibilities:Oversee logistics, kitting, and...
-
Operations Director
hace 1 semana
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob Title: Operations Senior ManagerAt Stryker Chile LTDA, we are seeking an experienced Operations Senior Manager to lead our operations team in Chile. The successful candidate will be responsible for providing strategic direction, developing talent, and driving customer satisfaction.Key Responsibilities:Oversee logistics, kitting, and customer service...
-
Operations Director
hace 1 mes
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoOperations Senior ManagerAt Stryker Chile LTDA, we are seeking an experienced Operations Senior Manager to lead our operations team in Chile. This role is responsible for driving overall operations performance, ensuring excellence, and promoting teamwork and collaboration.Key Responsibilities:Oversee logistics, kitting, and customer service operations in...
-
Quality Operations Manager
hace 4 semanas
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob SummaryWe are seeking a highly skilled Quality Operations Manager to join our team at Stryker Chile LTDA. As a key member of our operations team, you will be responsible for implementing, monitoring, and overseeing quality processes related to operations in Chile, focusing on logistics, warehousing, kitting, and transportation, ensuring alignment with...
-
Bilingual Operations Manager
hace 1 mes
Santiago, Metropolitana, Chile HRGROWIN A tiempo completoHRGROWIN is seeking a visionary professional to lead the P&L status and operational success of our client's subsidiary in Chile. As a Bilingual Operations Manager, you will drive safety, quality, shipping, and cost efficiencies while leading a team toward innovation and continuous improvement.Key Responsibilities:Financial and Operational Performance:...
-
Quality Operations Manager
hace 4 semanas
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob SummaryAs a Quality Operations Manager at Stryker Chile LTDA, you will play a key role in ensuring the quality and efficiency of our operations in Chile. You will be responsible for implementing, monitoring, and overseeing quality processes related to logistics, warehousing, kitting, and transportation, ensuring alignment with ISO 13485 standards and...
-
Bilingual Operations Manager
hace 1 mes
Santiago, Metropolitana, Chile HRGROWIN A tiempo completoHRGROWIN is seeking a visionary professional to lead our client's subsidiary in Chile as a Bilingual Operations Manager. This key position requires a strong sense of leadership and a proven track record of driving safety, quality, shipping, and cost efficiencies.Key Responsibilities:Financial and Operational Performance: Ensure operations' financial and...
-
Quality Operations Manager, Latin America
hace 1 semana
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob SummaryWe are seeking a highly skilled Quality Operations Manager to join our team in Chile. The successful candidate will be responsible for implementing and overseeing quality processes related to operations, ensuring alignment with ISO 13485 standards and regulatory compliance.Key ResponsibilitiesImplement, monitor, and oversee quality processes...
-
Service Sales Manager Chile
hace 4 semanas
Santiago, Metropolitana, Chile Alfa Laval A tiempo completoJob Title: Service Sales Manager ChileAbout the Role:We are seeking a highly skilled Service Sales Manager to lead our sales team in Chile. As a key member of our Alfa Laval team, you will be responsible for formulating and executing a sales strategy that drives business growth and meets our assigned targets.Key Responsibilities:Develop and implement a sales...
-
Customer Service Representative
hace 1 mes
Santiago, Metropolitana, Chile USASJB A tiempo completoRemote Customer Support OpportunityWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer support through various online channels, including email and data entry.Key ResponsibilitiesRespond to customer inquiries...
-
Customer Service Representative
hace 2 meses
Santiago, Metropolitana, Chile DSV A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at DSV. As a key member of our commercial area, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist the commercial area as required, ensuring effective and timely management of...
-
Quality Operations Manager
hace 4 semanas
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob SummaryAs a Quality Operations Manager at Stryker Chile LTDA, you will play a critical role in ensuring the quality and efficiency of our operations in Chile. You will be responsible for implementing, monitoring, and overseeing quality processes related to logistics, warehousing, kitting, and transportation, ensuring alignment with ISO 13485 standards...
-
Quality Operations Manager
hace 4 semanas
Santiago, Metropolitana, Chile Stryker Chile LTDA A tiempo completoJob SummaryAs a Quality Operations Manager at Stryker Chile LTDA, you will play a key role in ensuring the quality and efficiency of our operations in Chile. You will be responsible for implementing, monitoring, and overseeing quality processes related to logistics, warehousing, kitting, and transportation, ensuring alignment with ISO 13485 standards and...
-
Customer Service Representative
hace 2 meses
Santiago, Metropolitana, Chile USASJB A tiempo completoLegitimate Work-from-Home OpportunityWe are seeking highly motivated and organized individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer support and performing various online tasks, including data entry, email responses, reviews, and surveys.Key...
-
Guest Services Manager
hace 2 meses
Santiago, Metropolitana, Chile Marriott International, Inc A tiempo completoJob SummaryAs a key member of the Marriott International, Inc. team, the Guest Services Manager plays a vital role in ensuring exceptional hospitality and service standards are met across all property operations. This includes managing the flow of inquiries and directing guests within the lobby, as well as supporting the tracking and resolution of service...
-
Customer Success Manager
hace 1 mes
Santiago, Metropolitana, Chile PagerDuty A tiempo completoUnlock Customer Potential with PagerDutyPagerDuty empowers teams to drive business forward through our Operations Cloud. Explore our careers site to discover opportunities and learn more about life at PagerDuty.Job OverviewWe're seeking a skilled Portfolio Customer Success Manager to join our team. As a Portfolio CSM, you'll be responsible for a designated...
-
Service Sales Manager
hace 1 mes
Santiago, Metropolitana, Chile Alfa Laval A tiempo completoService Sales Manager Job DescriptionWe are seeking a seasoned Service Sales Manager to lead our sales team in Chile.Key Responsibilities:Develop and execute a sales strategy aligned with the company's divisional strategy and targets.Lead and motivate a high-performing sales team to achieve sales targets and enhance customer satisfaction.Forecast sales and...
-
Service Delivery Manager
hace 3 semanas
Santiago, Metropolitana, Chile Tetra Pak A tiempo completoJob Summary: Service Delivery Manager for Technical Service business in Chile, responsible for leading field force activities, ensuring quality service delivery, and driving growth and profitability. Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. With a presence in over 160...
-
Sales Operations Manager
hace 1 semana
Santiago, Metropolitana, Chile Mattel A tiempo completo{"title": "Sales Operations Manager", "description": "Job SummaryAs a Sales Operations Manager at Mattel, you will play a critical role in leading the 1H and FY bookings process with the Sales team. This includes managing the demand monthlyization process, following up on annual forecasts and betting performance with regional groups, and coordinating product...
-
Marketing Manager
hace 1 mes
Santiago, Metropolitana, Chile Epiroc Group A tiempo completo{"h1": "Marketing Manager - Parts and Service Division", "p": "As a Marketing Manager in our Parts and Service Division, you will be responsible for developing and implementing marketing strategies to drive sales growth and customer engagement. Your mission will be to manage the marketing processes associated with the sale of spare parts, the development of...