Customer Service Operations Manager

hace 1 día


Santiago, Metropolitana, Chile World Courier de Chile Ltda. A tiempo completo

At World Courier de Chile Ltda., we are seeking a highly skilled Customer Service Operations Manager to join our dynamic team in Chile. As a key member of our operations team, you will play a pivotal role in ensuring our customer inquiries and shipments run smoothly and efficiently.

About the Role

The Customer Service Operations Manager will oversee the entire shipment process, from coordination to delivery, while maintaining the highest standards of quality and compliance. Your leadership will be crucial in building strong relationships with customers and ensuring service excellence.

Key Responsibilities
  • Service Excellence: To ensure service excellence via a close supervision of the overall operation and staff, ensuring shipments are monitored, anticipating potential issues and acting in a timely manner to prevent them, while keeping the customers updated at all times.
  • Compliance & Standards: Ensure adherence to Cencora's Code of Ethics and quality standards (ISO 9001, ISO 14001, and GxP).
  • Shipment Monitoring: Ensure the proper utilization of our Transportation Management System (TMS) to allow for trouble-free deliveries and customer satisfaction.
  • Team Development: Mentor and manage team performance, conducting regular performance reviews and fostering a culture of continuous improvement.
  • Stakeholder Engagement: Collaborate with teams and other World Courier offices to optimize service delivery and customer satisfaction.
  • Process Improvement: Identify challenges and implement effective solutions while ensuring all team members are trained on standard operating procedures.
Requirements
  • Educational Background: Degree in International Trade, Logistics, Business Administration, or related fields.
  • Experience: 3 to 5 years in Customer Service, with comprehensive knowledge of customs norms and procedures. Extensive experience in air transportation, imports and exports.
  • Language Skills: Proficiency in English is a must.
  • Interpersonal Skills: Excellent relationship-building and communication skills.
  • Tech Savvy: Advanced proficiency in Microsoft 365 suite programs.
  • Proactive Mindset: Ability to take initiative and manage responsibilities effectively.
Why World Courier de Chile Ltda.?

At World Courier de Chile Ltda., we are committed to improving the lives of people and animals around the world. Join us to be part of a company that values innovation, teamwork, and integrity. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development.


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