Client Relationship Manager

hace 2 semanas

Santiago, Metropolitana, Chile Marcus Thomas, LLC A tiempo completo

Reports To: Manager of Client Experience

Location: Chile, Santiago, Providencia

Working Arrangement: Hybrid – a mix of office and remote work.

About Marcus Thomas, LLC:

Marcus Thomas, LLC, operating as DEVS UNITED, is a prominent independent advertising and marketing communications agency in the United States, with a workforce of nearly 300 professionals across various locations, including Cleveland, Cincinnati, Buenos Aires, and Santiago. Our agency excels in delivering a comprehensive range of marketing communication services, encompassing creative development, media planning and buying, search marketing, digital solutions, public relations, social media management, and CRM/marketing automation. Our integrated strategies have led to award-winning campaigns that effectively combine these elements into impactful business solutions.

At Marcus Thomas, we prioritize earning our clients' trust through consistent delivery of measurable outcomes. We are not only marketing specialists but also advocates for enhancing people's lives, which we refer to as the Value Exchange.

Position Overview:

We are in search of a skilled Account Manager responsible for fostering client growth, nurturing relationships, and ensuring the excellence of our service delivery. The ideal candidate will thrive in a collaborative atmosphere and aim for personal excellence every day. As the primary liaison for our Salesforce practice, the Account Manager will possess strong communication and relationship-building abilities. The primary objectives of this role include maintaining account health, ensuring client satisfaction, and delivering high-quality services.

Key Responsibilities:

  • Establish and maintain robust client relationships grounded in trust, insightful questioning, and delivering measurable, sustainable results.
  • Guide clients in making informed decisions based on a solid understanding of marketing automation, CRM, and lead generation.
  • Act as a trusted advisor for assigned clients.
  • Ensure high levels of customer satisfaction and retention.
  • Identify innovative opportunities to enhance revenue for assigned accounts while providing added value to clients.
  • Monitor account health to proactively manage any escalations.
  • Analyze account profitability to ensure clients receive genuine value while the agency achieves profitability.
  • Stay informed about the latest trends and updates regarding our primary offerings (Salesforce Marketing Cloud and Data Cloud).

Required Qualifications:

  • A minimum of three (3) years of experience in a Digital Marketing Agency or a comparable environment.
  • Proficient understanding of prospecting, including targeting, offer development, email marketing, CRM, CMS, SEO, and content creation.
  • Experience with Salesforce Marketing Cloud is advantageous.
  • Strong interpersonal and relationship-building skills.
  • Excellent documentation and presentation capabilities.
  • Experience in preparing details necessary for new Statements of Work.
  • Familiarity with Marketing Automation, CRM, or digital customer platforms.
  • Exemplary confidence, integrity, and professionalism to represent the agency effectively.
  • Advanced proficiency in English, both oral and written, for effective communication with clients and remote teams.

Team Focus:

  • Encourage collaborative teamwork with peers and clients.
  • Maintain a positive attitude and dedication to your work.
  • Take pride in delivering best-in-class services.
  • Utilize downtime to enhance knowledge and skills.

Core Values:

  • Accountable: Reliable and delivers on commitments.
  • Critical Thinker: Contributes to innovative solutions.
  • Process Driven: Adheres to established processes and supports them.
  • Community Minded: Values inclusivity and cultural awareness.
  • Team Players: Communicative, collaborative, empathetic, and patient.
  • Human Centric: Prioritizes the Value Exchange in decision-making.

Why Work With Us:

  • Genuine appreciation for colleagues and the opportunity to work with exciting clients.
  • Flexible scheduling in a hybrid work environment.
  • A commitment to diversity, providing a safe workplace where all voices are valued.
  • Comprehensive benefits, including paid time off, wellness programs, reimbursements, English classes, work equipment, and recognition for milestones.
  • Defined career paths across all departments to support professional growth.

Interview Process:

Our interview process is designed to assess your fit for the role while allowing you to learn about our agency culture. It typically includes:

  • Initial Screening and Resume Review
  • Conversation with Talent Team
  • Timed Scenario-Based Writing Assessment
  • Conversation with Hiring Manager
  • Psychological Test
  • Conversation with Senior VP
  • Final Selection

At Marcus Thomas LLC, we celebrate diversity as a strength and are committed to creating opportunities for talented individuals from historically underrepresented backgrounds. We encourage applications from women, people of color, LGBTQIA+ individuals, immigrants, and people with disabilities. Our hiring process is equitable, and all qualified candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. We are dedicated to fostering an inclusive culture where all team members can thrive.

  • Client Relationship Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Marcus Thomas, LLC A tiempo completo

    Reports To: Manager of Client ExperienceLocation: Remote/HybridWorking Arrangement: Hybrid – a mix of in-office and remote work.About Marcus Thomas, LLC:Marcus Thomas, LLC, operating as DEVS UNITED, is a prominent independent agency in the field of advertising and marketing communications. With a robust team of nearly 300 professionals across various...

  • Client Relationship Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Marcus Thomas, LLC A tiempo completo

    Reports To: Manager of Client ExperienceLocation: Chile, Santiago, ProvidenciaWorking Arrangement: Hybrid – a combination of office and remote work.About Marcus Thomas, LLC:Marcus Thomas, operating as DEVS UNITED, is a prominent independent advertising and marketing communications agency with a robust team of nearly 300 professionals across various...

  • Client Relationship Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Position Overview The ideal Account Executive will be proactive, results-driven, and possess a strong determination to achieve success. This role demands exceptional selling skills in a dynamic sales environment. Key Responsibilities: This Account Executive will be tasked with identifying opportunities, promoting the advantages of our comprehensive...

  • International Business Relationship Manager

    hace 5 días

    Santiago, Metropolitana, Chile airbus A tiempo completo

    Job Description:The Airbus Helicopters VIE program is an international opportunity for young professionals to gain valuable work experience abroad in a technical or business function.The VIE is a specific contract, under Business France's eligibility criteria.Main Requirements:European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco),...

  • Corporate Banking Relationship Manager

    hace 1 mes

    Santiago, Metropolitana, Chile Citigroup A tiempo completo

    The Relationship Manager is an intermediate-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Relationship Manager also serves as an...

  • Client Relationship Executive

    hace 2 semanas

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    At Maersk, we envision a future where we seamlessly integrate container logistics, simplifying our customers' supply chains. Our employees are the backbone of this mission, and we are committed to building a unified global organization. Opportunity Overview We are seeking a dedicated Sales Representative in Chile/Peru to manage customer relationships and...

  • Client Relationship Executive

    hace 2 semanas

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    At Maersk, we envision a future where we seamlessly integrate container logistics, simplifying our customers' supply chains. Our success relies on our dedicated team members who drive this vision forward. We are embarking on a transformative journey to establish a unified global organization, with a crucial mission to empower our employees to provide...

  • Account Growth Manager

    hace 3 días

    Santiago, Metropolitana, Chile Rappi A tiempo completo

    About RappiRappi is a leading technology company that is revolutionizing the way people live, work, and interact with each other. We are a team of passionate individuals who are dedicated to delivering magic to our users through our innovative products and services.Job SummaryWe are seeking a highly skilled and experienced Account Growth Manager to join our...

  • Strategic Partnerships Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile InterSystems A tiempo completo

    Strategic Partnerships Manager, Data Solutions.The Strategic Partnerships Manager is tasked with overseeing all facets of potential and current client accounts across various sectors, including governmental bodies, financial technology firms, banking institutions, and both private and public markets. The goal is to cultivate sales opportunities, drive...

  • Client Solutions Manager, ES

    hace 2 semanas

    Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada A tiempo completo

    Are you interested in becoming a part of a rapidly expanding team within Amazon Web Services (AWS) and assisting clients across various sectors in maximizing their experience and benefits from AWS? At AWS Enterprise Support, we are seeking a Client Solutions Manager to engage with our customers' innovative and transformative initiatives across diverse...

  • Client Solutions Manager, ES

    hace 2 semanas

    Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada A tiempo completo

    Are you interested in becoming part of a rapidly expanding team within Amazon Web Services (AWS) and assisting clients across various sectors in maximizing their value and service from AWS? At AWS Enterprise Support, we are seeking a Client Solutions Manager to collaborate with our customers' innovative and transformative approaches across all technologies....

  • Account Growth Manager

    hace 3 días

    Santiago, Metropolitana, Chile Rappi A tiempo completo

    About RappiRappi is a leading technology company that is revolutionizing the way people live, work, and interact with each other. We are a team of passionate individuals who are dedicated to delivering magic to our users through innovative solutions and exceptional service.Job SummaryWe are seeking a highly skilled and experienced Account Growth Manager to...

  • Senior Client Partner

    hace 5 días

    Santiago, Metropolitana, Chile Aleph Holding A tiempo completo

    Aleph Holding is a leading global platform that empowers businesses to expand into new markets and advertise at a local and global level without limits.The Senior Client Partner will be responsible for driving revenue growth, building strong relationships with key accounts and agencies, and helping clients achieve business results through product...

  • Territory Sales Manager

    hace 5 días

    Santiago, Metropolitana, Chile Ecolab A tiempo completo

    About the Role:Ecolab is seeking a skilled Territory Sales Manager to join our Institutional division. As a Territory Sales Manager, you will be responsible for growing sales within an existing territory of food service and hospitality accounts by providing customers with training, regular and emergency service, and sales demonstrations.Key...

  • Senior Enterprise Sales Manager

    hace 5 días

    Santiago, Metropolitana, Chile Fortinet A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Enterprise Sales Manager to join our team at Fortinet. As a key member of our sales team, you will be responsible for generating enterprise business opportunities and managing the sales process through to closure of the sale.Key ResponsibilitiesDevelop and execute sales strategies to...

  • Customer Practice Manager, LATAM-CST

    hace 3 días

    Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada - E39 A tiempo completo

    About the RoleServicios Amazon Web Services Chile Limitada - E39 is seeking a highly skilled Customer Practice Manager to lead and support significant customer programs in the LATAM region. As a trusted advisor, you will develop and execute a long-term Professional Services strategy with customers, driving business growth and AWS adoption.Key...

  • Project Manager

    hace 2 días

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    About the RoleLeverage your expertise to lead client projects from concept to implementation, ensuring seamless delivery and satisfaction. As a Project Manager at NTT DATA, you will be responsible for:Project Leadership: Lead cross-functional teams to drive project success, fostering collaboration and open communication.Client Management: Develop and...

  • Project Manager

    hace 3 días

    Santiago, Metropolitana, Chile NTT A tiempo completo

    About the RoleWe are seeking a highly skilled Project Manager to lead our client projects from concept to delivery. As a key member of our team, you will be responsible for managing and coordinating project tasks, timelines, and resources to ensure successful project outcomes.Key ResponsibilitiesLeverage your leadership skills to manage project teams and...

  • Global Supply Chain Manager

    hace 2 días

    Santiago, Metropolitana, Chile Expeditors A tiempo completo

    About ExpeditorsAt Expeditors, we're not just in the shipping business - we're in the information business. Our global supply chain management expertise is built on a foundation of professionalism, leadership, and a friendly environment that fosters innovation and customer service.Key Highlights15,000 trained professionals250+ locations worldwideFortune...

  • Account Development Manager

    hace 2 días

    Santiago, Metropolitana, Chile SITA Switzerland Sarl A tiempo completo

    About the RoleWe are seeking a highly skilled Account Development Manager to join our Americas Sales Team. As an Account Development Manager, you will be responsible for managing and developing a portfolio of Tier 4 customers for new business development.You will act as the ultimate owner of the customer relationship, focused on building customer...