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Client Relationship Manager
hace 2 meses
Reports To: Manager of Client Experience
Location: Remote/Hybrid
Working Arrangement: Hybrid – a mix of in-office and remote work.
About Marcus Thomas, LLC:
Marcus Thomas, LLC, operating as DEVS UNITED, is a prominent independent agency in the field of advertising and marketing communications. With a robust team of nearly 300 professionals across various locations, we specialize in delivering a comprehensive range of marketing solutions. Our expertise spans creative development, media planning, digital marketing, public relations, and CRM/marketing automation, enabling us to craft impactful campaigns that drive business success.
Role Overview:
We are in search of a dedicated Account Manager who will play a pivotal role in fostering client growth and maintaining strong relationships. This position requires a professional who thrives in a collaborative setting and is committed to excellence in service delivery. The ideal candidate will possess exceptional communication skills and serve as the primary liaison for our clients, particularly within our Salesforce practice.
Key Responsibilities:
- Develop and nurture enduring client relationships built on trust and transparency.
- Guide clients in making informed decisions through a deep understanding of marketing automation and CRM.
- Ensure high levels of customer satisfaction and retention.
- Identify innovative strategies to enhance revenue for assigned accounts while delivering added value.
- Monitor account health and proactively manage any escalations.
- Evaluate account profitability to ensure clients receive substantial value while maintaining agency profitability.
- Stay informed about the latest trends and updates in Salesforce Marketing Cloud and Data Cloud.
Qualifications:
- A minimum of three years of experience in a digital marketing agency or a similar role.
- Proficient understanding of marketing strategies, including email marketing, SEO, and content development.
- Experience with Salesforce Marketing Cloud is advantageous.
- Strong interpersonal and relationship management skills.
- Ability to prepare detailed Statements of Work.
- Experience with marketing automation and CRM platforms.
- Advanced proficiency in English, both written and verbal.
Team Dynamics:
- Foster a collaborative environment with colleagues and clients.
- Maintain a positive attitude and dedication to your responsibilities.
- Take pride in delivering exceptional services.
- Utilize downtime for professional development and skill enhancement.
Why Work with Us:
- We value and appreciate our team members and the exciting clients we serve.
- Flexible work arrangements in a hybrid setting.
- A commitment to diversity and inclusion, ensuring a respectful workplace for all.
- Comprehensive benefits package, including wellness programs and professional development opportunities.
- Clear career progression paths tailored to support your growth.
Interview Process:
Our interview process is designed to assess your fit for the role while providing insight into our agency culture. It typically includes:
- Initial Screening and Resume Review
- Discussion with Talent Team
- Scenario-Based Writing Assessment
- Conversation with Hiring Manager
- Psychological Assessment
- Final Discussion with Senior Leadership
At Marcus Thomas, LLC, we are committed to fostering an inclusive environment where diverse perspectives are valued. We encourage applications from individuals of all backgrounds.
