Client Relationship Manager

hace 2 semanas

Santiago, Metropolitana, Chile Marcus Thomas, LLC A tiempo completo

Reports To: Manager of Client Experience

Location: Chile, Santiago, Providencia

Working Arrangement: Hybrid – a combination of office and remote work.

About Marcus Thomas, LLC:

Marcus Thomas, operating as DEVS UNITED, is a prominent independent advertising and marketing communications agency with a robust team of nearly 300 professionals across various locations, including Cleveland, Cincinnati, Buenos Aires, and Santiago. Our agency excels in delivering a comprehensive range of marketing solutions, from creative development to media planning, digital marketing, public relations, and CRM automation. Our award-winning campaigns are a testament to our integrated approach, which combines diverse marketing tools to create impactful business strategies.

Role Overview:

We are in search of a skilled Account Manager who will play a pivotal role in fostering client growth and nurturing relationships while ensuring the excellence of our service delivery. The ideal candidate will thrive in a collaborative environment and consistently strive for personal and professional excellence. As the primary liaison for our Salesforce practice, you will be responsible for:

  • Building and maintaining strong, trust-based relationships with clients.
  • Guiding clients in making informed decisions through your expertise in marketing automation and CRM.
  • Ensuring high levels of customer satisfaction and retention.
  • Identifying innovative opportunities to enhance revenue for your assigned accounts.
  • Monitoring account health and addressing any escalations proactively.
  • Analyzing account profitability to guarantee that clients receive substantial value.
  • Staying informed about the latest trends and updates related to Salesforce Marketing Cloud and Data Cloud.

Qualifications:

  • A minimum of three years of experience in a digital marketing agency or a similar setting.
  • Proficient understanding of prospecting, targeting, email marketing, CRM, CMS, SEO, and content development.
  • Experience with Salesforce Marketing Cloud is advantageous.
  • Strong interpersonal and relationship-building capabilities.
  • Excellent documentation and presentation skills.
  • Experience in preparing Statements of Work.
  • Familiarity with marketing automation and digital customer platforms.
  • Professionalism and integrity in representing the agency.
  • Advanced proficiency in English, both oral and written, for effective communication with clients and teams.

Team Collaboration:

  • Encourage teamwork and collaboration with peers and clients.
  • Maintain a positive attitude and commitment to excellence.
  • Take pride in delivering top-tier services.
  • Utilize downtime for personal and professional development.

Core Values:

  • Accountable: Reliable and committed to delivering on promises.
  • Innovative Thinker: Contributes to creative solutions.
  • Process-Oriented: Adheres to established processes.
  • Community-Focused: Values diversity and inclusivity.
  • Collaborative: Communicates effectively and works well with others.
  • Human-Centric: Prioritizes the Value Exchange in decision-making.

Why You Will Appreciate Working Here:

  • A culture that values and appreciates co-workers and clients.
  • Flexible scheduling in a hybrid work environment.
  • A commitment to diversity and inclusion.
  • Comprehensive benefits including PTO, wellness programs, reimbursements, and more.
  • Defined career paths to support professional growth.

Interview Process:

Our interview process is designed to assess your fit for the role while providing insight into our agency culture. It typically includes an initial screening, conversations with the talent team and hiring manager, a writing assessment, and a final selection process.

At Marcus Thomas LLC, we are dedicated to fostering an inclusive culture where all team members can thrive and grow.

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