Diagnostic Imaging Specialist
hace 2 semanas
Job Description
We are seeking a highly skilled Diagnostic Imaging Specialist to join our team at Agfa HealthCare. As a key member of our Field Service team, you will be responsible for providing expert technical support and maintenance services for our diagnostic imaging products.
Responsibilities:
- Provide on-site and remote hardware and software maintenance services for our customers in the assigned territory.
- Drive customer satisfaction by delivering high-quality technical support and resolving issues promptly.
- Act as a subject matter expert for our products and provide training and guidance to customers as needed.
- Stay up-to-date with the latest product releases, features, and industry trends to ensure optimal performance and efficiency.
- Collaborate with cross-functional teams, including R&D and HQ, to resolve complex technical issues and improve product quality.
- Develop and maintain strong relationships with customers to identify opportunities for additional sales and revenue growth.
- Maintain accurate records of service activities, customer interactions, and issue resolution outcomes.
- Adhere to company policies, procedures, and quality standards to ensure excellent customer experiences.
Requirements:
- Bachelor's degree in a relevant field, such as engineering or computer science.
- At least 2 years of experience in a technical customer support role, preferably in the healthcare IT industry.
- Proven expertise in networking, operating systems, databases, and digital medical image processing.
- Excellent communication, problem-solving, and interpersonal skills.
- Able to work independently and collaboratively as part of a team.
- Strong understanding of HL7 and DICOM standards.
- Ability to travel 30-75% depending on business needs.
Salary Range: $80,000 - $120,000 per year, based on location and experience.
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