Diagnostic Imaging Specialist

hace 2 semanas


Santiago, Metropolitana, Chile Agfa-Gevaert A tiempo completo

Job Description

We are seeking a highly skilled Diagnostic Imaging Specialist to join our team at Agfa HealthCare. As a key member of our Field Service team, you will be responsible for providing expert technical support and maintenance services for our diagnostic imaging products.

Responsibilities:

  • Provide on-site and remote hardware and software maintenance services for our customers in the assigned territory.
  • Drive customer satisfaction by delivering high-quality technical support and resolving issues promptly.
  • Act as a subject matter expert for our products and provide training and guidance to customers as needed.
  • Stay up-to-date with the latest product releases, features, and industry trends to ensure optimal performance and efficiency.
  • Collaborate with cross-functional teams, including R&D and HQ, to resolve complex technical issues and improve product quality.
  • Develop and maintain strong relationships with customers to identify opportunities for additional sales and revenue growth.
  • Maintain accurate records of service activities, customer interactions, and issue resolution outcomes.
  • Adhere to company policies, procedures, and quality standards to ensure excellent customer experiences.

Requirements:

  • Bachelor's degree in a relevant field, such as engineering or computer science.
  • At least 2 years of experience in a technical customer support role, preferably in the healthcare IT industry.
  • Proven expertise in networking, operating systems, databases, and digital medical image processing.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
  • Strong understanding of HL7 and DICOM standards.
  • Ability to travel 30-75% depending on business needs.

Salary Range: $80,000 - $120,000 per year, based on location and experience.



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