Technical Assistance Specialist
hace 7 días
GP Strategies Corporation is a leading talent transformation provider, renowned for delivering innovative learning and development solutions. Our mission is to empower organizations through people-centric strategies, driving meaningful change and success.
About UsWe have over 30 years of experience working with 6,000+ organizations globally, providing award-winning consulting, learning services, and talent technology solutions.
Job SummaryThe Technical Assistant plays a crucial role in supporting our network of authorized technical services, providing expert guidance on complex diagnoses and performing remote and on-site diagnostics.
A background in practical diagnostic work is highly desirable, and proficiency in English and Portuguese (oral and written) is required.
Main Responsibilities:- Respond to diagnostic requests from the authorized service network via our online system.
- Maintain accurate records within the online system.
- Ensure timely escalation of challenging cases posing a risk to users or with legal implications.
- Participate actively in technical meetings.
- Manage diagnostic equipment at our training center.
- Suggest cost-effective repairs while prioritizing user safety.
- Ability to work methodically and independently.
- Self-management skills.
- Up-to-date technical knowledge.
- Responsibility and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Proactive approach to problem-solving.
We offer a dynamic work environment that values diversity and inclusivity. With over 4,000 employees across 30+ countries, we prioritize respect, fairness, and collaboration. Join us in our commitment to transforming organizations through people-centric strategies.
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