Technical Assistance Specialist

hace 7 días


Santiago, Metropolitana, Chile GP Strategies A tiempo completo

GP Strategies Corporation is a leading talent transformation provider, renowned for delivering innovative learning and development solutions. Our mission is to empower organizations through people-centric strategies, driving meaningful change and success.

About Us

We have over 30 years of experience working with 6,000+ organizations globally, providing award-winning consulting, learning services, and talent technology solutions.

Job Summary

The Technical Assistant plays a crucial role in supporting our network of authorized technical services, providing expert guidance on complex diagnoses and performing remote and on-site diagnostics.

A background in practical diagnostic work is highly desirable, and proficiency in English and Portuguese (oral and written) is required.

Main Responsibilities:
  • Respond to diagnostic requests from the authorized service network via our online system.
  • Maintain accurate records within the online system.
  • Ensure timely escalation of challenging cases posing a risk to users or with legal implications.
  • Participate actively in technical meetings.
  • Manage diagnostic equipment at our training center.
  • Suggest cost-effective repairs while prioritizing user safety.
Key Skills and Qualifications:
  • Ability to work methodically and independently.
  • Self-management skills.
  • Up-to-date technical knowledge.
  • Responsibility and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure.
  • Proactive approach to problem-solving.

We offer a dynamic work environment that values diversity and inclusivity. With over 4,000 employees across 30+ countries, we prioritize respect, fairness, and collaboration. Join us in our commitment to transforming organizations through people-centric strategies.



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