Digital Healthcare IT Solutions Engineer
hace 15 horas
Agfa HealthCare, a leading global provider of diagnostic imaging and healthcare IT solutions, is seeking a skilled Digital Healthcare IT Solutions Engineer to join their team. As a key member of the organization, you will be responsible for ensuring maximum uptime, performance, and efficiency of all Agfa systems.
Job Summary:
- We are looking for an experienced Field Service Engineer to provide remote and on-site hardware and software maintenance of Agfa HealthCare products together with implementation activities for ongoing projects.
- The ideal candidate will have strong knowledge of networking and operating systems, databases, remote connectivity, security, and digital medical image processing.
- Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems are required.
- A proven track record of adapting to change and managing priorities is essential.
- Strong customer service skills in interacting with both internal and external customers are necessary.
- The selected candidate must be eligible to travel overnight within the Latam, US, Canada, and Europe.
Key Responsibilities:
- Installation, remedial, and preventive maintenance of Agfa and other OEM products trained on.
- Review of basic equipment operational function with the customer to meet training obligations during installations.
- Perform system administration as required.
- Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.
- Develops solutions for technical problems by interfacing with hospital systems IT systems administrators, end-user personnel, and outside vendors and support teams.
Requirements:
- Bachelor's degree or higher in a technology field or equivalent combination of education and relevant healthcare IT experience.
- At least 2 years of previous work experience in a technical customer support role working with mission-critical IT systems.
- Prior knowledge of Agfa software or similar industry PACS, RIS, or EI8 is highly desirable.
- Ability to travel 30% to 75%, depending upon geographic location and business needs.
Compensation and Benefits:
We offer a competitive compensation package, including a base salary of $120,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off.
About Us:
Agfa HealthCare is a leading global provider of diagnostic imaging and healthcare IT solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.
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