Digital Healthcare IT Solutions Engineer

hace 15 horas


Santiago, Metropolitana, Chile Agfa-Gevaert A tiempo completo

Agfa HealthCare, a leading global provider of diagnostic imaging and healthcare IT solutions, is seeking a skilled Digital Healthcare IT Solutions Engineer to join their team. As a key member of the organization, you will be responsible for ensuring maximum uptime, performance, and efficiency of all Agfa systems.

Job Summary:

  • We are looking for an experienced Field Service Engineer to provide remote and on-site hardware and software maintenance of Agfa HealthCare products together with implementation activities for ongoing projects.
  • The ideal candidate will have strong knowledge of networking and operating systems, databases, remote connectivity, security, and digital medical image processing.
  • Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems are required.
  • A proven track record of adapting to change and managing priorities is essential.
  • Strong customer service skills in interacting with both internal and external customers are necessary.
  • The selected candidate must be eligible to travel overnight within the Latam, US, Canada, and Europe.

Key Responsibilities:

  1. Installation, remedial, and preventive maintenance of Agfa and other OEM products trained on.
  2. Review of basic equipment operational function with the customer to meet training obligations during installations.
  3. Perform system administration as required.
  4. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.
  5. Develops solutions for technical problems by interfacing with hospital systems IT systems administrators, end-user personnel, and outside vendors and support teams.

Requirements:

  • Bachelor's degree or higher in a technology field or equivalent combination of education and relevant healthcare IT experience.
  • At least 2 years of previous work experience in a technical customer support role working with mission-critical IT systems.
  • Prior knowledge of Agfa software or similar industry PACS, RIS, or EI8 is highly desirable.
  • Ability to travel 30% to 75%, depending upon geographic location and business needs.

Compensation and Benefits:

We offer a competitive compensation package, including a base salary of $120,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off.

About Us:

Agfa HealthCare is a leading global provider of diagnostic imaging and healthcare IT solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.


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