Technical Support Specialist

hace 1 mes


Santiago, Metropolitana, Chile GP Strategies A tiempo completo

GP Strategies is a global talent transformation leader, empowering organizations to drive meaningful change through people.

The role of the technical assistant in our network of authorized services involves guiding them in solving complex diagnoses and providing remote and on-site support.

About GP Strategies

We have over 4,000 employees across 30 countries, fostering a culture of respect, fairness, and collaboration to achieve our goals. Our diverse team focuses on performance, with a strong emphasis on supporting individuals from various backgrounds.

Job Description

This position requires a profile with practical diagnostic experience, knowledge of English and Portuguese, and strong communication skills.

Main Responsibilities:
  • Respond to diagnostic requests from our authorized service network through our online system.
  • Maintain the online system up-to-date and ensure response times meet brand parameters.
  • Evaluate difficult cases that pose risks or have legal implications, escalating them promptly.
  • Participate actively in technical meetings and manage diagnostic equipment at our training centers.
  • Suggest suitable repairs while controlling costs.
Key Skills:
  • Ability to work methodically and organized.
  • Self-management and time management skills.
  • Up-to-date technical knowledge.
  • Responsibility and proactive attitude.
  • Effective interaction with various clients.
  • Professional communication skills, both oral and written.
  • Ability to work under pressure.
Benefits

We are an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

We strive to create an environment where everyone can thrive and contribute their unique perspectives and approaches. This drives innovation and enables us to work smarter.

We estimate the salary for this position to be around $50,000-$60,000 per year, depending on location and experience.



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