Healthcare Navigation Specialist

hace 3 semanas


Santiago, Metropolitana, Chile CVS Health A tiempo completo
CVS Health: Enhance Patient Care with Our Retail Health Coordinator Role

About CVS Health: We're a leader in innovative healthcare solutions, committed to delivering exceptional patient experiences.

Salary: $45,000 - $60,000 per year (estimated), based on location and experience.

Job Description:

This role plays a vital part in our mission to bring heart to every moment of our patients' health. As a Retail Health Coordinator, you'll work from our CVS HealthHUB locations, navigating patient care through various touchpoints. You'll communicate with plan and retail health identified members telephonically, identifying open healthcare gaps and working to resolve them.

The ideal candidate will have excellent customer service skills, be able to multitask and prioritize effectively, and possess strong computer skills. Proficiency in Microsoft Office applications is a must.

Key Responsibilities:
  1. Coordinate patient flow throughout scheduled appointments.
  2. Deliver healthcare reminders and interact with customers/patients/members/coworkers telephonically and via technology-based interactions.
  3. Schedule, track, and reconcile patient referrals and diagnostic tests as necessary.
  4. Adhere to care management, privacy, and confidentiality processes.
  5. Provide superior customer service to internal and external clients, customers, and patients.
Required Qualifications:
  • High School Diploma or equivalent required; associate degree preferred.
  • Minimum 3-5 years of healthcare, customer service, patient relations, and/or hospitality concierge experience.
  • Strong computer, data entry, and typing skills; ability to work between multiple technology platforms.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.


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