Sales Operations Professional
hace 3 días
PagerDuty is a leading provider of cloud-based operations management solutions. We are seeking a highly motivated and detail-oriented Sales Operations Analyst to join our team.
Job Summary:The ideal candidate will have 2-5 years of experience in sales operations, with a strong background in data analysis and process improvement. As a Sales Operations Analyst, you will work closely with our sales teams to identify opportunities for process enhancements, drive enablement efforts, and provide deal support by assisting with manual order forms, troubleshooting issues, system updates, and reporting.
This role offers an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team. You will be responsible for developing relationships with our global sales teams, becoming a trusted SME on specific tools and processes, and supporting finance in regular revenue reconciliation efforts.
Key Responsibilities:- Become an expert and provide front-line support for sales systems and data, especially in Salesforce.com.
- Manage the intake, triage, and completion of Sales Operations SFDC Case queue, offering process improvements and documenting various case scenarios.
- Develop relationships with global sales teams to become a trusted SME on specific tools and processes.
- Support finance in regular revenue reconciliation efforts.
- Build and run complex reports and dashboards in SFDC and provide analysis.
- Recommend process improvements and scaling existing processes to management and team.
- Proactively communicate work priorities and status updates to management and team.
- Bachelor's degree or three years of corporate experience.
- Proficiency in Google Sheets/Excel.
- Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.).
- Experience with quote-to-cash process, quoting tools (like CPQ).
- Excellent English speaking, communication, and writing skills.
- Practical, clear, and concise verbal and written communication skills.
- Ability to effectively multitask and prioritize in a dynamic environment.
- Attention to detail, follow through, and strong analytical thinking.
- High level of integrity & dependability with a strong sense of urgency.
- Ability to operate in a hyper-growth environment with moderate supervision.
- Experience working for a SaaS company is highly preferred.
- Experience with AWS Marketplace is preferred but not required.
$80,000 - $110,000 per year, depending on location and experience.
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