Sales Operations Efficiency Expert

hace 1 mes

Santiago, Metropolitana, Chile PagerDuty, Inc. A tiempo completo

PagerDuty, Inc. empowers teams of all kinds to drive digital transformation through its innovative Operations Cloud.

We are seeking a highly skilled Sales Operations Efficiency Expert to join our customer-focused team. In this role, you will collaborate with the sales operations team to identify opportunities for process improvements, drive enablement efforts, and provide critical support to our global sales teams by assisting with manual order forms, troubleshooting issues, system updates, and reporting.

This is an exciting opportunity to drive special projects in data quality assurance across crucial areas of our sales team. The ideal candidate will possess excellent verbal and written communication skills, be able to multitask effectively, and prioritize tasks in a dynamic environment.

Key Responsibilities

  • To quickly become an expert and provide global front-line support for sales systems and data, especially in Salesforce.com.
  • Intake, triage, and completion of Sales Operations SFDC Case queue, offering process improvements and documenting various case scenarios.
  • Develop relationships with our global sales teams to become a trusted SME on specific tools and processes.
  • Support finance in regular revenue reconciliation efforts.
  • Ability to build and run complex reports and dashboards in SFDC and provide analysis.
  • Recommend to management and team on ways to improve and scale existing processes.
  • Proactively communicate work priorities and status updates to management and team.
  • Effective customer service and communication skills within internal teams, as well as capable communication skills with cross-functional teams.
  • Perform project work as needed.

BASIC QUALIFICATIONS

  • BS/BA Degree or three years of corporate experience.
  • Proficiency in Google Sheets/Excel.
  • Experience with Salesforce.com and a ticket management system (SFDC Cases, Jira, etc.).
  • Experience with quote-to-cash process, quoting tools (like CPQ).
  • 2 to 5 years of experience.
  • Excellent English speaking, communication, and writing skills.

PREFERRED QUALIFICATIONS

  • Practical, clear, and concise verbal and written communication skills.
  • Ability to effectively multitask and prioritize in a dynamic environment.
  • Attention to detail, follow-through, and strong analytical thinking.
  • High level of integrity & dependability with a strong sense of urgency.
  • Demonstrates Sales Empathy.
  • Ability to operate in a hyper-growth environment with moderate supervision.
  • Experience working for a SaaS company is highly preferred.
  • Experience with AWS Marketplace is preferred but not required.

About PagerDuty, Inc.

PagerDuty, Inc. is a global leader in digital operations management. Our Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation. Customers rely on our Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two-thirds of the Fortune 100 trust PagerDuty, including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom, and more.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

The estimated salary for this position is around $80,000 - $120,000 per year, based on location and experience.

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