Customer Support Engineer
hace 4 semanas
We are seeking a skilled and customer-centric Customer Support Engineer to join our team in Santiago. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Communicate with customers to understand their technical issues and provide timely and effective solutions.
- Own customer communications and issues from initial contact until resolution, ensuring a seamless experience.
- Develop and maintain in-depth knowledge of our products and services, staying up-to-date with the latest technologies and trends.
- Solve complex technical problems for customers, working collaboratively with internal teams to resolve issues.
- Participate in technical issue analysis and debugging, driving innovation within the Support Engineering organization.
- Basic Linux Administration, Basic SQL, and Basic Java Application troubleshooting skills.
- Strong data analysis, critical thinking, and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Minimum of 12 years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or equivalent work experience.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. We are committed to the development of every Rocketeer and the trust of every customer. With 20+ years of experience, we have established ourselves as a trusted partner in the acceleration of our customers' growth.
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