IT Systems Support Director

hace 4 días


Santiago, Metropolitana, Chile Snaphunt A tiempo completo
Senior IT Support Engineer Role

About the Job:

We are seeking an experienced Senior IT Support Engineer to join our team as a Technical Lead. As a key member of our Managed Service Provider, you will be responsible for leading advanced technical projects, managing client accounts, and providing exceptional support services.

Job Description:

  • Optimize Office 365 Configurations: Administer SharePoint sites, Exchange servers, and device management policies to enhance efficiency and security.
  • Advanced Troubleshooting: Quickly resolve network issues, email disruptions, and software problems to keep systems running smoothly.
  • Ticket Management: Provide prompt, thorough responses to all client requests and ensure that no inquiry goes unanswered.
  • Security & IT Policies: Develop and enforce strong IT policies that prioritize system security and operational effectiveness.
  • Mentor IT Support Staff: Lead and develop junior team members, driving improvements and fostering a proactive service culture.
  • System Enhancements: Continuously seek opportunities to improve systems without waiting for direct instructions.

Key Requirements:

  • Level 3 IT Expertise: Extensive experience as a Level 3 IT Engineer with a readiness to grow into a leadership role.
  • Office 365 & Azure Mastery: Advanced skills in managing Office 365 and Azure environments, with a strong foundation in cybersecurity.
  • Networking & Troubleshooting: Solid understanding of networking principles and strong problem-solving skills.
  • Proactive Mindset: Proven track record of proactive, self-directed work, with an eye for system improvements.
  • Exceptional Communication: Fluent in English, with excellent interpersonal and communication skills.
  • Healthcare IT & Cybersecurity: Experience in healthcare IT support and cybersecurity is a plus.

Additional Expectations:

  • Ticket Management Commitment: Resolve at least 10 tickets per day, with consistent, proactive engagement in client interactions.
  • Global Experience Preferred: Candidates with experience managing diverse or international environments are highly encouraged to apply.

This is an excellent opportunity for a driven IT professional ready to take on new challenges and grow within our dynamic company.



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