IT Systems Support Specialist

hace 5 días


Santiago, Metropolitana, Chile Luxoft A tiempo completo
Job Description

Luxoft is enhancing its IT systems by introducing new technology and integrating with third-party providers. We are seeking a skilled Production Support Engineer to provide Market Data project support.

Responsibilities
  • We need someone to verify pre-release and post-deployment implementations.
  • The ideal candidate will integrate our system with Rundeck for smooth deployments.
  • We require an application control solution (start/stop scripts) implementer.
  • A working knowledge of monitoring solutions (OpsRamp) is essential.
  • New server setup requests and configurations, including authentication and Service Accounts, must be managed efficiently.
  • Incident follow-up, problem ticket resolution, and market data production issue troubleshooting are key responsibilities.
  • An ability to recommend and implement infrastructure improvements is necessary.
Requirements
  • Minimum 3 years of experience in a Support role.
  • Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.
  • Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization.
  • Experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.
  • Familiarity with release packaging and deployment: Rundeck, Ansible, etc.
  • Service Now, Jira Service Desk, or similar tools experience is required.
  • Good communication skills, able to express concerns/risks, document and communicate corrective and preventative action plans to stakeholders.
  • Methodical approach to problem solving and incident management.
  • Able to define and document operational procedures and runbooks.
  • Understanding of SDLC and Agile.

While Python scripting knowledge is not required, it's considered a nice-to-have skill.

This position offers a competitive salary range between $85,000-$110,000 per annum, depending on qualifications and experience.



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