Technical Support Specialist
hace 6 días
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities
- On-site IT Support
- Manage and maintain a variety of devices, including laptops, desktops, tablets, and mobile devices.
- Provide technical support for networks and servers.
- IMAC and Break-Fix Support
- Install, configure, and troubleshoot devices and software.
- Support in Meeting Rooms
- Provide technical support for devices in conference rooms.
Requirements
- Experience in managing, installing, and maintaining devices such as laptops, desktops, printers, Android tablets, and mobile devices.
- Ability to coordinate with remote and on-site support teams to resolve service requests and incidents effectively.
- Extensive experience with the Service Now tool for incident registration, management, and reporting.
- End-user support skills, assertive communication, and VIP users' treatment.
- Mastery of the English language, desirable (conversational and written).
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