Technical Support Specialist
hace 2 meses
Job Overview
Lenovo is seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a Technical Support Specialist, you will be responsible for providing technical support to our Field Service agents in Latin America, ensuring that customer issues are resolved efficiently and effectively.
Key Responsibilities
- Provide technical support to Field Service agents in Latin America, including troubleshooting and resolving complex technical issues.
- Coordinate with technical support teams in North America to ensure seamless support for our customers.
- Participate in quality assurance initiatives to ensure high-quality support is provided to our customers.
- Develop and maintain knowledge of Lenovo products and services to provide expert support to our customers.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Evaluate and negotiate with customers to develop action plans to resolve technical issues.
- Communicate effectively with customers and internal stakeholders to ensure timely resolution of technical issues.
Requirements
- Experience in the tech industry, preferably in a technical support role.
- Technical experience, preferably with PC hardware and software.
- Advanced English language skills.
- Intermediate to advanced level of proficiency in Microsoft Excel and PowerPoint.
- Bachelor's degree in Systems Engineering or a related field.
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