Technical Support Specialist

hace 2 meses


Santiago, Metropolitana, Chile Lenovo A tiempo completo

Job Overview

Lenovo is seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a Technical Support Specialist, you will be responsible for providing technical support to our Field Service agents in Latin America, ensuring that customer issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide technical support to Field Service agents in Latin America, including troubleshooting and resolving complex technical issues.
  • Coordinate with technical support teams in North America to ensure seamless support for our customers.
  • Participate in quality assurance initiatives to ensure high-quality support is provided to our customers.
  • Develop and maintain knowledge of Lenovo products and services to provide expert support to our customers.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Evaluate and negotiate with customers to develop action plans to resolve technical issues.
  • Communicate effectively with customers and internal stakeholders to ensure timely resolution of technical issues.

Requirements

  • Experience in the tech industry, preferably in a technical support role.
  • Technical experience, preferably with PC hardware and software.
  • Advanced English language skills.
  • Intermediate to advanced level of proficiency in Microsoft Excel and PowerPoint.
  • Bachelor's degree in Systems Engineering or a related field.


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