Technical Assistance Specialist
hace 4 días
Job Summary
The role of the Technical Assistance Specialist is to provide technical support to the network of authorized technical services, guiding them in solving complex diagnoses and performing remote and on-site diagnoses. The main objective is to deliver high-quality technical assistance to the network of authorized technical services.
Key Responsibilities:
- Respond to diagnostic requests from the authorized service network received through the online system.
- Ensure the online system is up to date and maintain response times within the required parameters.
- Evaluate and escalate difficult-to-solve cases that pose a risk to users or have legal implications.
- Participate in technical meetings and contribute to the development of diagnostic solutions.
- Manage the diagnostic equipment at the training center.
- Provide cost-effective repair suggestions.
Required Skills:
- Ability to work in an organized and methodical manner.
- Self-management and time management skills.
- Up-to-date technical knowledge and expertise.
- Responsibility and accountability.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Proactive approach to problem-solving.
- Effective written and verbal communication skills.
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