Senior Technical Support Specialist
hace 2 semanas
At Excis Compliance, we are seeking a skilled Desktop Support Technician to join our team in Santiago, Chile.
About the RoleThis is an exciting opportunity for a motivated and organized individual to provide first-line technical support to our end-users.
Main Responsibilities:
- Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer malfunctions, printer errors, and network connectivity problems.
- Software Support: Assist users with software installation, configuration, and troubleshooting.
- Incident Resolution: Respond to and resolve user incidents in a timely and efficient manner.
- Remote Support: Provide remote technical assistance to users.
- Inventory Management: Maintain accurate records of IT assets.
- User Onboarding: Set up new user accounts and provide initial technical training.
Requirements:
- Primary Language: Spanish
- Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11)
- Required Skills and Qualifications: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), experience with remote support tools (e.g., TeamViewer, Remote Desktop), understanding of basic networking concepts (TCP/IP, DNS, DHCP), familiarity with Active Directory
- Work Experience: 3+ years of experience in a desktop support role
What We Offer:
- Salary: $60,000 - $80,000 per year, depending on experience
- Benefits: Competitive salary and benefits package, opportunity to work with cutting-edge technologies, dynamic and collaborative work environment
We are a forward-thinking organization committed to innovation and excellence. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.
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