Senior Technical Support Specialist

hace 2 semanas


Santiago, Metropolitana, Chile Excis Compliance A tiempo completo

At Excis Compliance, we are seeking a skilled Desktop Support Technician to join our team in Santiago, Chile.

About the Role

This is an exciting opportunity for a motivated and organized individual to provide first-line technical support to our end-users.

Main Responsibilities:

  • Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer malfunctions, printer errors, and network connectivity problems.
  • Software Support: Assist users with software installation, configuration, and troubleshooting.
  • Incident Resolution: Respond to and resolve user incidents in a timely and efficient manner.
  • Remote Support: Provide remote technical assistance to users.
  • Inventory Management: Maintain accurate records of IT assets.
  • User Onboarding: Set up new user accounts and provide initial technical training.

Requirements:

  • Primary Language: Spanish
  • Technical Skills: Proficiency in Windows operating systems (Windows 10, Windows 11)
  • Required Skills and Qualifications: Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), experience with remote support tools (e.g., TeamViewer, Remote Desktop), understanding of basic networking concepts (TCP/IP, DNS, DHCP), familiarity with Active Directory
  • Work Experience: 3+ years of experience in a desktop support role

What We Offer:

  • Salary: $60,000 - $80,000 per year, depending on experience
  • Benefits: Competitive salary and benefits package, opportunity to work with cutting-edge technologies, dynamic and collaborative work environment

We are a forward-thinking organization committed to innovation and excellence. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.



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