Customer Support Expert

hace 3 días


Santiago, Metropolitana, Chile JumpSeller A tiempo completo

We are seeking a skilled Customer Support Expert to join our team at Jumpseller. In this role, you will be responsible for providing top-notch support to our merchants, helping them set up and troubleshoot their e-commerce solutions.

This is a demanding position that requires strong communication and problem-solving skills, as well as the ability to work independently in a remote environment.

Key responsibilities include:

  • Responding to customer inquiries via email
  • Identifying and documenting customer-reported issues for the development team
  • Documenting and automating replies for frequently asked questions
  • Gauging the usability of new and existing features and making constructive suggestions for change

Requirements:

  • Prior experience in Customer Support or a related field
  • Excellent communication and teamwork skills
  • Fluency in English (written and verbal)
  • Ability to work independently in a remote environment


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