Customer Service Engineer
hace 1 semana
Customer Service Engineer page is loaded
Customer Service EngineerApply locations Santiago time type Full time posted on Posted Yesterday job requisition id REQ-054452
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCustomer Service Engineer
Location(s)Santiago
- CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise.
- Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on-site diagnostic procedures to achieve problem resolution and plan / execute service activities in the most efficient way.
- Represent PerkinElmer in front of the customer and guarantee customer loyalty through best-in-class responsiveness and professionalism in all customer interactions. CSE acts as an interface between customers, with a strong problem-solving attitude finalized at high level service support and key relationship consolidations.
Responsibilities
- CSE install, maintain, verify performance and to repair scientific equipment at customer sites ensuring best-in-class service within established time frame and assigned territory.
- Best-in-class service is reflected by well identified KPIs and CSE are responsible for ensuring KPI achievement at individual level. CSE are also responsible for reporting to Team Leaders any customer alerts and complaints, and for proactively providing in-depth information useful for problem solving purposes.
Basic Qualifications
- Certificate of higher education or equivalent in electronic, chemistry or biology engineering.
- Up to 3 to 5 years of experience in a related customer service environment.
- Experience in Inorganic (AA, ICP-OES, ICMPS) is a must.
Preferred Characteristics
- Full Driving License. While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances and occasionally travel overnight. Air travel may be required.
- Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
- Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role.
- Expert PC user with a knowledge of Microsoft OS, ability to network PCs.
- Background in electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications.
Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that's exactly what you'll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we're a unique team of 5,000+ global colleagues who come to work every day knowing we're making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.
#J-18808-Ljbffr-
Customer Service Engineer
hace 1 semana
Santiago, Metropolitana, Chile PerkinElmer A tiempo completoJob Summary CSE drives high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise. Key focused activities include direct installation, maintenance, performance validation, and repair of scientific equipment. Where applicable, use remote and...
-
Customer service engineer
hace 4 semanas
Santiago, Metropolitana, Chile DNV Germany Holding GmbH A tiempo completoAbout Energy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place...
-
Customer Service Specialist
hace 3 horas
Santiago, Metropolitana, Chile PerkinElmer A tiempo completoAs a Customer Service Specialist at PerkinElmer, you will be responsible for providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise.About the RoleYou will install, maintain, verify performance, and repair scientific equipment at customer sites ensuring best-in-class service within...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office A tiempo completoDirect message the job poster from CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office CTS International Logistics is a leading logistics company, providing a full range of logistics services such as freight forwarding, projects, contract logistics, warehousing, and supply chain trading. Role Description This is a full-time...
-
Customer Service Specialist
hace 7 horas
Santiago, Metropolitana, Chile The Job Duck A tiempo completoCustomer Service Executive Santiago, Metropolitana, Chile About the Role We are looking for a customer-focused individual to fill the position of Intake Specialist . This is a full-time, long-term opportunity to work remotely as part of our dynamic team. As an Intake Specialist, you will be responsible for screening, referring, updating, and...
-
Customer Service Representative
hace 3 días
Santiago, Metropolitana, Chile American Airlines A tiempo completoAt American Airlines, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service.About the RoleThis position involves promoting and selling air travel with American Airlines, preparing itineraries, computing fares, issuing refunds,...
-
Customer Service Specialist
hace 20 horas
Santiago, Metropolitana, Chile Chevron Corporation A tiempo completoJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Food Preparation Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating point-of-sale systems, and preparing food and beverages.This is an excellent opportunity for those who...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile Binance A tiempo completoBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...
-
Customer Service Representative
hace 2 días
Santiago, Metropolitana, Chile Binance A tiempo completoBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile WS Audiology USA A tiempo completoThe Role: Customer Service Representative Latam Overview: Driven by the passion to improve the quality of people's lives, WS Audiology continues to grow as the market leader in the hearing aid industry, by bringing innovation and the best quality in our products. With our growth aspiration, we are looking for a Customer Service Expert / BackOffice...
-
Customer Service Representative
hace 2 semanas
Santiago, Metropolitana, Chile WS Audiology A tiempo completoThe Role: Customer Service Representative Latam Overview: Driven by the passion to improve the quality of people's lives, WS Audiology continues to grow as the market leader in the hearing aid industry, by bringing innovation and the best quality in our products. With our growth aspiration, we are looking for a Customer Service Expert / BackOffice...
-
Customer Service
hace 2 semanas
Santiago, Metropolitana, Chile Psicóloga Independiente A tiempo completoNuestro cliente empresa del rubro vitivinícola, se encuentra en búsqueda de Customer Service para el mercado EEUU.FuncionesEjecutar los procesos de administración de la empresa, en correcto lineamiento con las normas y procedimientos definidos, para garantizar el correcto funcionamiento de la compañía y la efectiva entrega del servicio. Gestionar la...
-
Technical Service Engineer
hace 3 semanas
Santiago, Metropolitana, Chile Growatt New Energy A tiempo completoTechnical Service Engineer (Solar Inverter + EVCS + Portable Power Station) Direct message the job poster from Growatt New Energy. Responsibilities: Take charge of the technical aspects of products in Chile. Ensure a rapid response to customers' requests and provide swift solutions. Travel for on-site field service as needed. Provide guidance to...
-
Technical Service Engineer
hace 7 días
Santiago, Metropolitana, Chile Growatt New Energy A tiempo completoTechnical Service Engineer (Solar Inverter + EVCS + Portable Power Station)Direct message the job poster from Growatt New Energy.Responsibilities:Take charge of the technical aspects of products in Chile. Ensure a rapid response to customers' requests and provide swift solutions. Travel for on-site field service as needed.Provide guidance to installers...
-
Customer Service Specialist
hace 2 días
Santiago, Metropolitana, Chile Binance A tiempo completoBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users.We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.Job...
-
Customer Service Expert
hace 6 días
Santiago, Metropolitana, Chile CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office A tiempo completoCompany OverviewCTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office is a leading logistics company providing a full range of logistics services.About the RoleThis is a full-time on-site role in Santiago de Chile for a Customer Service Representative. The ideal candidate will support our global customers, acting as the link between the...
-
Customer Service
hace 3 días
Santiago, Metropolitana, Chile Consultora de RRHH A tiempo completoPsicóloga Laboral con experiencia en reclutamiento y selección de personal.Empresa del rubro vitivinícola busca CUSTOMER SERVICE RUBRO VITIVINICOLA en la comuna de Providencia.Responsabilidades:Gestionar consultas y solicitudes de clientes, asesorando sobre productos y servicios.Gestión de pedidos de producto, muestras y materiales...
-
Customer Service Lead
hace 3 días
Santiago, Metropolitana, Chile Mondelēz International A tiempo completoJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into...
-
Senior Field Service Engineer
hace 7 días
Santiago, Metropolitana, Chile Growatt New Energy A tiempo completo**About the JobWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Growatt New Energy. As a key member of our technical support team, you will be responsible for providing expert technical guidance to customers, installers, and retailers in Chile.ResponsibilitiesLead the technical aspects of products in Chile,...
-
Customer Service Lead
hace 12 horas
Santiago, Metropolitana, Chile Mondelez International A tiempo completoJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into...
