SAP Support Specialist Latam
hace 4 meses
**YOUR TALENT**:
- 3-5 years of experience leading SAP AMS services or support departments.
- Strong experience in managing SAP consultant teams.
- Familiar with ITIL and ITSM.
- Knowledge about ALM tool, Solman Quality Gate and Charm.
- Advanced English.
**YOUR MISSION**:
- Develop and maintain strong client relationships, serving as the main point of contact for SAP AMS services and escalations.
- Monitor and analyze service performance metrics, identify areas for improvement, and implement corrective actions to enhance service delivery.
- Coordinate with technical teams and other stakeholders to ensure the availability and stability of SAP system
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
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