Technical Support Specialist I

hace 4 meses

Chile Chico Mindbody A tiempo completo

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together

**Who we are**:
Customer Support provides post-sale support to customers via written and verbal communication in numerous areas, including all Mindbody's software products, accounts receivable, payment processing, retention, and account updates. Customer Support is responsible for delivering world-class support, retaining customers, and driving customer revenue growth.

**About the right team member**:
The Customer Support Specialist provides escalated support to Mindbody customers by utilizing multiple methods of contact, primarily via the telephone. This position is responsible for responding to corporate and/or strategic accounts that require assistance with their product-related issues. The Customer Support Specialist handles customer inquiries by gathering information, questioning through curiosity to identify the nature of the problem and troubleshooting potentially complex product-related issues.

**About the role**:

- Follow up and resolve customer callbacks and open cases for product support.
- Resolve customer inquiries related to services or the software.
- Troubleshoot complex product-related issues.
- Escalate more complex issues as needed to higher-level support teams and/or management; and deescalate customers to Associate level support, as needed.
- Provide quality service to customers and that meets our customer expectations and in accordance with the department's guidelines and policies.
- Take a high rate of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product related issue(s).
- Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases.
- Use advanced product knowledge to educate customers on product features or additional services to meet their needs.
- Document customer interactions and call related notes under the customer's profile and in the applicable systems.
- Communicate all product change requests to our Quality Assurance and Development Teams as in line with current processes.
- Acquire the Level 2 Customer Support Certification.
- Maintain and gain knowledge.
- Complete personal and department assigned goals.
- All other duties as assigned.

**Skills & experience**:

- High School Diploma or equivalent experience
- **Advance or fluent English skills**:

- Customer service or call center experience or Customer Support Associate experience preferred
- Working knowledge of Mindbody's software products is preferred
- Strong communication skills, both verbal and written, with the ability to communicate in a clear and understandable manner
- Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
- Demonstrated ability to actively listen and allow others to speak without unnecessarily interrupting them. Uses curiosity to gain full understanding of customer needs
- Ability to learn and acquire new industry, company, product, or technical knowledge and best practices
- Ability to have a customer-service focused mindset and able to use the information and feedback obtained to suggest improvements in products and services
- Ability to quickly develop rapport and relate to diverse populations; and can diffuse high-tension situations comfortably
- Ability to interact with colleagues and customers in a tactful manner and recognizes the importance of building professional and positive working relationships
- Strong time management skills, ability to prioritize and use time effectively and efficiently
- Ability to mentor and coach Customer Support Associates
- Training and Certifications:

- Level 1 Customer Support Certification, or the ability to obtain within the first 90 days of hire

**Only resumes in English will be considered.**

**Have we piqued your curiosity?**:
Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age

  • Capital Service

    hace 3 meses

    Santiago de Chile Abbott Laboratories A tiempo completo

    **Capital Service and Technical Support Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** Abbott is looking for a **Capital Service and Technical Support**...

  • Technical Support Specialist

    hace 4 meses

    Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support Specialist

    hace 4 meses

    Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Sales Support Specialist

    hace 4 meses

    Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    hace 3 meses

    Santiago de Chile ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Engineer

    hace 3 meses

    Chile Chico Simon Data A tiempo completo

    **About Us**: Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they...

  • Application Support Specialist

    hace 4 meses

    Santiago de Chile InterSystems A tiempo completo

    The Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and...

  • Technical Support Engineer

    hace 4 semanas

    Santiago de Chile CGS A tiempo completo

    Position Description: The ideal Directories Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. You have technical depth and...

  • Field Technical Support

    hace 3 meses

    Santiago de Chile Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...

  • Cloud Support Specialist

    hace 2 semanas

    Santiago de Chile Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...

  • Technical Customer Enablement Specialist

    hace 3 meses

    Santiago de Chile LatamCent A tiempo completo

    **Position Overview**: Flxpoint is seeking a talented and motivated Customer Enablement Specialist to join our team. As a Technical Customer Enablement Specialist, you will play a key role in managing our public documentation and creating content to promote customer engagement and success on the Flxpoint platform. **Your Mission**: - Manage and maintain...

  • Tier 2 Technical Support Chile

    hace 4 meses

    Chile Chronos Consulting A tiempo completo

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to...

  • Senior Cloud Support Specialist

    hace 3 meses

    Santiago de Chile Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Cloud Frontline Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital...

  • Technical Support Specialist

    hace 3 meses

    Santiago de Chile IBM A tiempo completo

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support L3/ Manufacturing

    hace 3 semanas

    Santiago de Chile GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...

  • Sr Technical Application Specialist

    hace 4 meses

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first - and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents...

  • Cloud Software Support Specialist

    hace 4 meses

    Santiago de Chile Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Support Specialist who is ready to join us in creating a...

  • Tier 1 Technical Support Chile

    hace 4 meses

    Chile Chronos Consulting A tiempo completo

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly,...

  • Procure to Pay Support Specialist

    hace 3 meses

    Santiago de Chile Vacasa A tiempo completo

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...

  • IT Technical Support Engineer

    hace 3 meses

    Santiago de Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...