Support Specialist

hace 4 semanas


Santiago de Chile All Nutrition A tiempo completo

Únete a Nuestro Equipo como Support SpecialistEn Be flow, somos una empresa que construye soluciones tecnológicas desde los detalles más pequeños hasta las metas más altas, para construir soluciones tecnológicas para un mercado global, que impulsen y faciliten experiências de comercio omnicanal sobresalientes. Creemos en el poder de la inteligencia y la tecnología, para guiar a nuestros clientes hacia el futuro.¿Cuál es la Misión del cargo?Como Especialista en Soporte, serás parte fundamental de nuestro equipo, brindando asistencia técnica y funcional en la resolución de problemas a usuarios que hacen uso de nuestra aplicación. Tu responsabilidad principal será garantizar la satisfacción del cliente al ofrecer un soporte efectivo y oportuno. Trabajarás muy estrechamente con el área de desarrollo y de producto con el fin de contribuir a la mejora constante de la aplicación.¿Cuáles serán tus responsabilidades?Brindar soporte técnico a clientes internos y externos.Identificar y diagnosticar problemas técnicos relacionados con la aplicación.Colaborar estrechamente con el equipo de desarrollo para comprender y abordar problemas técnicos.Mantener una comunicación proactiva con los clientes para asegurar su satisfacción continua.Documentar y reportar problemas recurrentes para contribuir a la mejora continua de la aplicación.¿Qué necesitas para postular?Experiência previa en roles de soporte técnico.Habilidades de comunicación excepcionales.Conocimiento de AWS (Cloudwatch).Capacidad para trabajar de manera efectiva en equipo.Capacidad para trabajar de manera colaborativa en un entorno dinámico.Orientación al cliente y habilidades para la resolución de problemas.Conocimientos Opcionales: Conocimiento en desarrollo utilizando Node.js y JavaScript ES6.Experiência en querys con bases de datos MongoDB.Conocimientos Plataformas E-Commerce (Shopify, Vtex, Adobe Commerce)Conocimientos SAP Business One u otro ERPConocimientos en POS (PRIMS / RPRO9, etc)Para nuestros equipos, los beneficios son: Permiso administrativo: tendrás la libertad de tener una semana más de vacaciones al año, tienes la libertad para tomar 5 días adicionales de vacaciones en bloques de máximo 2 días, previa coordinación con el equipo.Modalidad WFA (Work From Anywhere) trabaja 100% en la oficina/ híbrido/ full remoto Tú eligesAprendizaje constante y excelente ambiente de trabajo.Trabajo de 43 horas y modalidad hibrida.Obvio que tenemos aguinaldos de Navidad y fiestas patrias, solo debes tener contrato indefinido con nosotros.¿Interesado en unirte a nuestro equipo?Postula, esperamos conocerte y ver cómo puedes aportar a nuestro crecimiento y éxito



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