Customer Engagement Analyst

hace 6 meses

Santiago de Chile Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

This position is responsible for ensuring the correct synchronization of Demand and Supply with Colgate’s customers working under a highly collaborative approach. Supports and implements strategic planning, forecasting and collaborative replenishment initiatives in order to achieve the main Customer-CP logistics indicators, ensuring sales, optimizing inventories and reducing costs for both companies.

**Responsibilities**:

- Monitor and ensure compliance with key performance indicators: Fill Rate (service level), DOH (days of inventory), In-Stock (sufficient inventory to cover the demand of 1 day in store) and OSA (availability in shelves) ; working collaboratively with the client and internal work teams at Colgate.
- Lead the volume alignment meeting with the Commercial Teams, in order to capture the amounts agreed in the Colgate Demand Plan and ensure the correct supply of key activities with Customer: Commercial dynamics, launch of new products, changes in modular, discontinuations and transitions
- Properly execute business plans, immediately notifying any deviation and taking corrective and preventive actions immediately.
- Coordinate cross-functional work teams to close supply chain gaps from origin to customer and the impact on stock at the point of sale (availability in shelf) and report to the Colgate-Customers teams.
- Actively participate in Business Reviews: Commercial (JBP -Joint Business Planning-), Logistics (T2T), Promotion (OSA); as well as in Trade Visits (field visits), to have visibility of the business requirements.
- Develop Collaborative Strategic Plans that generate operational and/or logístical efficiencies, savings projects (FTG) and that benefit both companies.
- Use point of sale data to forecast trends, as well as, in-stock levels in order to settle impact on Supply Chain key performance indicators.
- Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives.
- Provide regular communication and analysis of business results to the CS&L, Customer Engagement Management and Customer Development Team.
- Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain and Sales objectives.
- Continued development, improvement, and implementation of Collaborative Planning, Forecast and Replenishment (CPFR) standard methodologies to ensure shipment forecast generation (rolling 18 months) and standard methodologies, internally and externally.
- Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process
- Continuously identify new ways of working (NWoW) through the search for new digital tools available to streamline decision-making and identify opportunities to streamline processes.

**Requirements**:

- Bachelor's Degree in Business Administration or Engineering
- At least 1 year in the area of Supply Chain or Logistics.
- Intermediate-advanced English level
- Requires knowledge of MS Office, Excel, Access and Google Tools
- Desirable experien

  • Customer Engagement Associate

    hace 6 meses

    Santiago de Chile Novartis A tiempo completo

    390213BR **Customer Engagement Associate**: Chile **About the role** Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in...

  • Customer Engagement Lead

    hace 6 meses

    Santiago de Chile Novartis A tiempo completo

    392913BR **Customer Engagement Lead**: Chile **About the role** We are seeking a Customer Engagement Lead who will be the single point of contact with the country´s accounts (HCPs, stakeholders), and will deliver customized, sustainable, impactful, science-based strategic solutions that respond to their needs. This role encourages to capture insights and...

  • Customer Engagement Associate

    hace 7 meses

    Santiago de Chile Novartis A tiempo completo

    Location: Santiago, Chile, #LI-Hybrid About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and...

  • Customer Engagement Client Lead

    hace 6 meses

    Santiago de Chile dh internal Job Board A tiempo completo

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

  • Customer Success Analyst

    hace 6 meses

    Santiago de Chile Racional A tiempo completo

    Racional es una App para invertir que busca democratizar las finanzas. Con sólo $5.000, puedes empezar a invertir en fondos y empresas que están en la bolsa —tanto de Chile como de Estados Unidos— a través de tu celular Estamos creciendo muy rápido: en Chile ya son más de **85 mil personas** invirtiendo con Racional y mes a mes vemos cada vez más...

  • Customer Engagement Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile Healthcare Businesswomen's Association A tiempo completo

    **Job OverviewWe are seeking a highly skilled Customer Engagement Specialist to join our team at Healthcare Businesswomen's Association in Santiago, Chile.As a key member of our organization, you will be responsible for engaging with medical experts to educate them on medical and scientific information. You will also identify and map key accounts, develop...

  • Customer Engagement Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile Novartis A tiempo completo

    Job OverviewThe Customer Engagement Associate will play a critical role in leading scientific engagement with medical experts. This involves implementing clinical and educational strategies, as well as responding to unsolicited medical inquiries.About the RoleEngage with Medical Experts (MEs) to educate on medical/scientific information.Ensure appropriate...

  • Customer Engagement Associate

    hace 1 mes

    Santiago, Chile Healthcare Businesswomen’s Association A tiempo completo

    Job Description Summary Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort...

  • Customer Engagement Liaison

    hace 1 mes

    Santiago, Metropolitana, Chile Healthcare Businesswomen's Association A tiempo completo

    About the RoleWe are seeking a Customer Engagement Liaison to join our high-performance team in one of the largest pharmaceutical companies in the world. As a key member, you will be responsible for engaging with Medical Experts (MEs) to educate them on medical/scientific information and ensuring appropriate identification/mapping of MEs/Key...

  • Customer Experience Analyst

    hace 6 meses

    Santiago de Chile Infracommerce Latam A tiempo completo

    ¡Continuamos a puro crecimiento! Estamos revolucionando el e-commerce en Latam! ¡Si tienes ganas de sumarte a esta gran familia, te contamos que estamos buscando a un/una Customer Experience Analyst para sumarse al equipo de Chile! ¿Qué desafíos te esperan? Apoyar y dar soporte a todas las las actividades de CX relacionadas a la operación, generando...

  • Customer Engagement Specialist

    hace 1 mes

    Santiago, Chile Pacifica Continental A tiempo completo

    Nuestro cliente, una destacada empresa del sector de tecnología, está en la búsqueda de un Customer Engagement Specialist para unirse a su equipo en Chile. Responsabilidades: Gestionar toda la actividad post-venta relacionada con los ingresos para los clientes. Colaborar con AEs y CSMs para gestionar un pipeline de oportunidades transaccionales...

  • Customer Success Specialist

    hace 6 meses

    Santiago, Chile Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Customer Engagement Associate

    hace 1 mes

    Santiago de Chile Novartis A tiempo completo

    **Summary**: **About the Role**: **Key Responsibilities** - Engage with Medical Experts (MEs) to educate on medical/scientific information - Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support - Develop and execute ME engagement...

  • Events & Customer Engagement Specialist Pre y Post

    hace 3 semanas

    Santiago de Chile Calev Consulting SPA A tiempo completo

    _**Empresa desarrolladora de productos de TI busca Events & Customer Engagement Specialist Pre y Post Natal.**_ **Requisitos**: - Profesional Técnicoy/ o Universitario. - Experiência laboral de al menos 2 años en Marketing. - Nível de Inglés Intermedio. - Conocimientos de Marketing Digital. - Deseable conocimientos en marcos de trabajo ágil. -...

  • Customer Success Data Analyst

    hace 6 meses

    Santiago de Chile ALTO A tiempo completo

    Jornada Completa Analista Santiago - ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir riesgos y delitos. ALTO está presente en Chile, México, Colombia, España y Estados Unidos. - Si...

  • Export & Import Customer Service Analyst Senior

    hace 6 meses

    Santiago de Chile Copeland A tiempo completo

    **Responsibilities**: - Consolidate the SOLA demand (Emerson and direct shipment) - Analyze the analyses the demand and inform the opportunities and risks - Manage the Open Order report (late / On Time) - strong follow up - Intensive follow up will all origins (MX / USA / TH / CHINA / INDIA) on weekly bases - The analyst will be the main contact (bridge)...

  • Senior Engagement Strategist

    hace 4 semanas

    Santiago, Metropolitana, Chile Oracle A tiempo completo

    Job Description:We are seeking a highly skilled Senior Engagement Strategist to join our team at Oracle.About the Role:This is an exciting opportunity for a seasoned engagement professional to leverage their expertise in delivering quality work products as part of customer engagements. As a Senior Engagement Strategist, you will operate independently to...

  • Customer Experience Analyst

    hace 6 meses

    Santiago de Chile Unilever A tiempo completo

    Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú mismo. Ser...

  • OFSAA Engagement Lead/Manager

    hace 7 meses

    Santiago, Chile Oracle A tiempo completo

    An experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...

  • Customer Engagement Manager Latam

    hace 3 días

    Chile Tbwa ChiatDay Inc A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. Nearshore Staff Augmentation, our managed IT staffing service, connects top...