Customer Engagement Manager Latam

hace 3 días


Chile Tbwa ChiatDay Inc A tiempo completo

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50 Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Join our dynamic team as a Customer Engagement Manager and ensure the success of our clients in implementing and utilizing our ITSM solutions. The CEM will serve as the primary point of contact for our clients, building strong relationships and ensuring their long-term satisfaction.

Key Responsibilities:

  • Guide new clients through the implementation of our ITSM solutions, ensuring a successful adoption and smooth transition.
  • Closely monitor the health of assigned accounts, identifying and mitigating potential risks.
  • Build strong relationships based on trust and open communication with clients.
  • Oversee the progress of client projects, ensuring that objectives and timelines are met.
  • Identify and mitigate risks that may impact project success or client satisfaction.
  • Effectively escalate incidents or technical issues to relevant teams and ensure timely resolution.
  • Regularly collect feedback from clients and utilize this information to improve our products and services.
  • Identify opportunities for growth within existing accounts, such as cross-selling or upselling.

Qualifications:

  • 5+ years of experience in a similar role, preferably in the ITSM industry.
  • Strong verbal and written communication skills in English.
  • Proven ability to build strong and lasting relationships with clients.
  • Experience in project management and tracking KPIs.
  • Problem-solving and critical thinking skills.
  • Customer-oriented and focused on customer satisfaction.
  • Solid understanding of project management and CRM tools.

Desired Skills:

  • ITIL Certification
  • Experience using ITSM tools (e.g., ServiceNow, Jira)
Why work for Launchpad?
  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

What is your current country of residence? * Select...

Please, share your monthly NET salary expectations in USD. *

What is your english level? Your english level will be evaluated during the first interview. * Select...

Please select one of the options based on the following definitions.
None: you may know a few words, but can’t form sentences or carry on a conversation.
Basic: you can form basic sentences, including asking and answering simple questions.
Intermediate: you can handle basic work commands and social phrases, but still need help with more extensive conversations. You can only operate independently in basic conversations.
Advanced: you can have advanced discussions on a wide range of topics about personal life, current events, and technical topics. You may still have a minor accent and may occasionally misspeak or make minor mistakes. Your vocabulary is extensive and can carry on conversations with ease.
Bilingual: you have been raised speaking the language as your native tongue or have been speaking it for so long that you are completely fluent. You have little or no accent.

How many years of experience do you have in similar roles? * Select...

#J-18808-Ljbffr

  • Santiago de Chile Novartis A tiempo completo

    390213BR **Customer Engagement Associate**: Chile **About the role** Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in...

  • General Manager

    hace 6 meses


    Santiago de Chile Modular Mining Systems, Inc A tiempo completo

    **General Manager - LATAM**: **Location**: Santiago, CL **Req ID**: 27572 **Onsite or Remote**: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...


  • Santiago de Chile Novartis A tiempo completo

    392913BR **Customer Engagement Lead**: Chile **About the role** We are seeking a Customer Engagement Lead who will be the single point of contact with the country´s accounts (HCPs, stakeholders), and will deliver customized, sustainable, impactful, science-based strategic solutions that respond to their needs. This role encourages to capture insights and...


  • Santiago de Chile Novartis A tiempo completo

    Location: Santiago, Chile, #LI-Hybrid About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and...


  • Santiago de Chile dh internal Job Board A tiempo completo

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...


  • Chile Pentasia A tiempo completo

    Our client, a prominent iGaming content provider with a specialization in online slots and live casino games, is on the lookout for an experienced Business Development Manager for the Latam region. In this position, you will be responsible for expanding market presence across Latam while serving as the primary point of contact for clients within the iGaming...


  • Santiago de Chile Webdox Latam A tiempo completo

    **¡Únete a Webdox y sé parte de la revolución en la gestión de contratos!** En Webdox, tenemos un gran propósito: ayudar a nuestros clientes a lograr relaciones de negocio justas, eficientes y transparentes. Estamos presentes en más de 13 países de LATAM, contamos con una cartera de más de 600 clientes que confían en nosotros y somos la solución...


  • Santiago de Chile Servicios Amazon Web Services Chile Limitada - E39 A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and...


  • Santiago de Chile Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...


  • Santiago de Chile Servicios Amazon Web Services Chile Limitada A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience - Passion for helping startups grow - Entrepreneurial “builder” mentality As AWS continues to rapidly grow, we seek a Startup...


  • Santiago de Chile Walters People A tiempo completo

    En Walters People estamos en búsqueda de CUSTOMER SERVICE MANAGER para brindar soporte de ventas de exportación a clientes de una gran multinacional dedicada a la fabricación dde productos para la construcción en seco. **Funciones del Cargo**: - Entrada de Pedidos: Coordinar y brindar información a ventas - Cotización: preparación y seguimiento -...

  • Customer Experience

    hace 2 meses


    Santiago de Chile The Global Talent Co. A tiempo completo

    **Customer Experience & Digital Content Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing...


  • Santiago de Chile Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more...


  • Santiago de Chile Philips A tiempo completo

    **Job Title**: South Latam Sales Manager, Enterprise Informatics (Healthcare) **Job title**: South Latam Sales Manager, Enterprise Informatics (Healthcare) **Your role**: - Responsible for sales and commercial partnership with customers in the markets for Electronic Medical Record, Interoperability, Radiology, Cardiology & Oncology Informatics products...


  • Santiago de Chile Uber A tiempo completo

    **About the Role*** Join our vibrant team as a pivotal member of the LATAM Consumer Operations Engagement team, where your brilliance and drive will shine brightly. We're crafting a space for someone with a dynamic blend of project management savvy, sharp analytical thinking, creative problem-solving, and stellar interpersonal skills. Embrace the chance to...


  • Santiago de Chile Grifols Chile SA A tiempo completo

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...


  • Santiago de Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence...


  • Santiago de Chile OfferFit A tiempo completo

    OfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. OfferFit replaces A/B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp,...

  • Media Engagement Lead

    hace 2 días


    Santiago de Chile Unilever A tiempo completo

    Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú...


  • Santiago de Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **ˇJob Description** Portfolio Customer Success Manager Do you thrive on building relationships and ensuring customer...