Customer Success Analyst

hace 5 meses


Santiago de Chile Racional A tiempo completo

Racional es una App para invertir que busca democratizar las finanzas. Con sólo $5.000, puedes empezar a invertir en fondos y empresas que están en la bolsa —tanto de Chile como de Estados Unidos— a través de tu celular

Estamos creciendo muy rápido: en Chile ya son más de **85 mil personas** invirtiendo con Racional y mes a mes vemos cada vez más inversionistas sumarse a la plataforma, ahora vamos por Latinoamérica

Acá el ambiente de trabajo es horizontal. La curiosidad, la creatividad, y la búsqueda constante por hacer las cosas de manera diferente son nuestra esencia.

Aún estamos armando el equipo, por lo tanto vas a tener un impacto inmediato en:

- La cultura de Racional
- Impulsar el crecimiento explosivo del producto y de nuestros usuarios
- El desarrollo de un producto con tremendo potencial
- Participar activamente en armar un equipo de primer nível

**Funciones del cargo**:

- Aportar ideas concretas y estrategias para mejorar la experiência de los usuarios, apalancando sus deseos y necesidades, y mejorando así su engagement y retention.
- _Apoyar el soporte al cliente:_ brindar rápida resolución a los requerimientos o problemas de los usuarios.
- Gestionar y hacer seguimiento a los requerimientos de los clientes.
- Recibir feedback de los usuarios para proponer potenciales mejoras y optimizar artículos de auto-atención

**Requerimientos del cargo**:
Un(a) Customer Success Analyst que tenga siempre al usuario en mente y que:

- Título universitario en Ingeniería Comercial, Ingeniería en Control de Gestión o carrera afín
- 0 a 2 años de experiência en el área de soporte (Customer Success o Customer Support), idealmente en productos digitales
- Conocimiento en análisis de data y métricas de Customer Success
- Habilidades en comunicación efectiva, orientación al cliente para brindar una asesoría única y personalizada de nuestro producto
- Noción o trabajo previo con Intercom u otro software de Customer Service

**¿Qué sería ideal?**:

- Que hayas trabajado antes en una startup (y/o tengas muchas ganas de hacerlo)
- Que te interese o tengas experiência previa en productos digitales financieros
- Que conozcas o te motive aprender cómo funcionan las inversiones y ahorros
- Que seas de los que está constantemente aprendiendo, esperando aprender de los demás y te gusta compartir tus propios conocimientos con el equipo
- Conocimientos previos en experiência y manejo de clientes B2C

**¿Qué te ofrecemos?**:
Al ser parte de Racional, tendrás beneficios como:

- Macbook Pro de última generación para trabajar (que después de 2 años podrá ser 100% tuyo)
- Stock Options
- Postnatal paterno con 1 semana extra a lo legal
- Trabajo híbrido: creemos que reunirnos a trabajar en la oficina aporta mucho a la cultura de la empresa — nos juntamos uno a dos días a la semana, e igual la oficina está abierta para que la uses cuando quieras
- Tarde libre el día de tu cumpleaños
- Horario flexible: puedes elegir el horario de entrada y salida (aprox 8 horas de trabajo al día), con flexibilidad para salir a hacer trámites, mientras se cumplan los objetivos del equipo

**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Partially remote **You can work from your home some days a week.**Computer provided **Racional provides a computer for your work.**Informal dress code **No dress code is enforced.**Beverages and snacks **Racional offers beverages and snacks for free consumption.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).



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