Customer Engagement Client Lead

hace 5 meses


Santiago de Chile dh internal Job Board A tiempo completo

**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

**Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

**dunnhumby** employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

**We're looking for a CRM and Loyalty Specialist. **You will work closely with Client CRM and Marketing area to understand the needs of assigned client(s), identify solutions, present recommendations and develop the Customer Engagement workplan. Deliver on the Customer Engagement workplan for assigned client(s), developing and managing key stakeholder relationships. Using data to identify opportunities, drive powerful customer experiences and develop impactful communication plans. Lead the personalisation strategy and execution alongside client's CRM area. Support up-sell and on-sell for Customer Engagement work within assigned client(s).

**What We Expect From You**
- Experience in CRM planning and execution desired
- Ability to manage multiple projects
- Support with putting strategy into action with clearly defined processes and implementation plans, both internally and for the client
- Support the improvement of personalized offers
- Utilize customer engagement tools to drive insightful recommendations to retailers (Campaign management)
- Analyze results and recommend improvements - both operational and strategic
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Gather internal and external benchmarks to understand available solutions in the market and around the world

**What you can expect from us**

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone's invited.

**Our approach to Flexible Working**

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)



  • Santiago de Chile Novartis A tiempo completo

    392913BR **Customer Engagement Lead**: Chile **About the role** We are seeking a Customer Engagement Lead who will be the single point of contact with the country´s accounts (HCPs, stakeholders), and will deliver customized, sustainable, impactful, science-based strategic solutions that respond to their needs. This role encourages to capture insights and...


  • Santiago de Chile Novartis A tiempo completo

    390213BR **Customer Engagement Associate**: Chile **About the role** Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in...


  • Santiago de Chile Novartis A tiempo completo

    Location: Santiago, Chile, #LI-Hybrid About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and...


  • Santiago, Metropolitana, Chile Oracle A tiempo completo

    Job Title: OFSAA Engagement Lead/ManagerAbout the Role:We are seeking an experienced engagement management professional to join our team at Oracle. As an OFSAA Engagement Lead/Manager, you will be responsible for delivering quality work products as a part of customer engagement.Key Responsibilities:Operate independently to deliver quality work products as a...


  • Santiago, Chile Oracle A tiempo completo

    An experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...


  • Santiago, Metropolitana, Chile Oracle A tiempo completo

    Job DescriptionJob Title: OFSAA Engagement Lead/ManagerJob Summary: We are seeking an experienced engagement management professional to lead and manage complex customer engagements for Oracle products and services.Key Responsibilities:Deliver quality work products as a part of customer engagementPerform varied and complex duties and tasks that need...

  • Engagement Lead

    hace 5 meses


    Santiago de Chile Improvado A tiempo completo

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Francisco, with teams across 25 countries, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Santiago de Chile Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more...

  • Customer Support Lead

    hace 5 meses


    Santiago de Chile Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • Santiago, Metropolitana, Chile Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Engagement Lead to join our team at Oracle. As a key member of our organization, you will be responsible for delivering high-quality solutions to our customers.The ideal candidate will have a proven track record of managing complex customer engagements, with a strong understanding of Oracle products and...


  • Santiago, Metropolitana, Chile Novartis A tiempo completo

    Job OverviewThe Customer Engagement Associate will play a critical role in leading scientific engagement with medical experts. This involves implementing clinical and educational strategies, as well as responding to unsolicited medical inquiries.About the RoleEngage with Medical Experts (MEs) to educate on medical/scientific information.Ensure appropriate...


  • Santiago, Chile Pacifica Continental A tiempo completo

    Nuestro cliente, una destacada empresa del sector de tecnología, está en la búsqueda de un Customer Engagement Specialist para unirse a su equipo en Chile. Responsabilidades: Gestionar toda la actividad post-venta relacionada con los ingresos para los clientes. Colaborar con AEs y CSMs para gestionar un pipeline de oportunidades transaccionales...


  • Santiago, Chile Healthcare Businesswomen’s Association A tiempo completo

    Job Description Summary Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort...

  • Lead Gen Specialist

    hace 7 meses


    Santiago de Chile Aviaras A tiempo completo

    We are looking for a Lead Generation Specialist to help us reach out to potential clients and increase our customer base. This role involves identifying and contacting potential clients who meet our ideal customer profiles (ICPs). If you enjoy reaching out to people, understanding their needs, and setting up opportunities for sales, this might be the perfect...


  • Santiago, Metropolitana, Chile Healthcare Businesswomen's Association A tiempo completo

    About the RoleWe are seeking a Customer Engagement Liaison to join our high-performance team in one of the largest pharmaceutical companies in the world. As a key member, you will be responsible for engaging with Medical Experts (MEs) to educate them on medical/scientific information and ensuring appropriate identification/mapping of MEs/Key...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...


  • Santiago de Chile Inchcape A tiempo completo

    **Inchcape** es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...


  • Santiago de Chile Servicios Amazon Web Services Chile Limitada - E39 A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and...


  • Santiago de Chile Novartis A tiempo completo

    **Summary**: **About the Role**: **Key Responsibilities** - Engage with Medical Experts (MEs) to educate on medical/scientific information - Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support - Develop and execute ME engagement...


  • Santiago de Chile Kuehne+Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships...