Customer Engagement Client Lead

hace 6 meses

Santiago de Chile dh internal Job Board A tiempo completo

**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

**Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

**dunnhumby** employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

**We're looking for a CRM and Loyalty Specialist. **You will work closely with Client CRM and Marketing area to understand the needs of assigned client(s), identify solutions, present recommendations and develop the Customer Engagement workplan. Deliver on the Customer Engagement workplan for assigned client(s), developing and managing key stakeholder relationships. Using data to identify opportunities, drive powerful customer experiences and develop impactful communication plans. Lead the personalisation strategy and execution alongside client's CRM area. Support up-sell and on-sell for Customer Engagement work within assigned client(s).

**What We Expect From You**
- Experience in CRM planning and execution desired
- Ability to manage multiple projects
- Support with putting strategy into action with clearly defined processes and implementation plans, both internally and for the client
- Support the improvement of personalized offers
- Utilize customer engagement tools to drive insightful recommendations to retailers (Campaign management)
- Analyze results and recommend improvements - both operational and strategic
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Gather internal and external benchmarks to understand available solutions in the market and around the world

**What you can expect from us**

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone's invited.

**Our approach to Flexible Working**

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)

  • Customer Engagement Lead

    hace 6 meses

    Santiago de Chile Novartis A tiempo completo

    392913BR **Customer Engagement Lead**: Chile **About the role** We are seeking a Customer Engagement Lead who will be the single point of contact with the country´s accounts (HCPs, stakeholders), and will deliver customized, sustainable, impactful, science-based strategic solutions that respond to their needs. This role encourages to capture insights and...

  • Customer Engagement Associate

    hace 7 meses

    Santiago de Chile Novartis A tiempo completo

    390213BR **Customer Engagement Associate**: Chile **About the role** Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in...

  • OFSAA Engagement Lead/Manager

    hace 7 meses

    Santiago, Chile Oracle A tiempo completo

    An experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...

  • Media Engagement Lead

    hace 2 semanas

    Santiago de Chile Unilever A tiempo completo

    Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú...

  • Engagement Lead

    hace 6 meses

    Santiago de Chile Improvado A tiempo completo

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Francisco, with teams across 25 countries, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...

  • Customer Engagement Analyst

    hace 6 meses

    Santiago de Chile Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more...

  • Customer Support Lead

    hace 6 meses

    Santiago de Chile Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Customer Engagement Specialist

    hace 2 meses

    Santiago, Chile Pacifica Continental A tiempo completo

    Nuestro cliente, una destacada empresa del sector de tecnología, está en la búsqueda de un Customer Engagement Specialist para unirse a su equipo en Chile. Responsabilidades: Gestionar toda la actividad post-venta relacionada con los ingresos para los clientes. Colaborar con AEs y CSMs para gestionar un pipeline de oportunidades transaccionales...

  • Lead Gen Specialist

    hace 8 meses

    Santiago de Chile Aviaras A tiempo completo

    We are looking for a Lead Generation Specialist to help us reach out to potential clients and increase our customer base. This role involves identifying and contacting potential clients who meet our ideal customer profiles (ICPs). If you enjoy reaching out to people, understanding their needs, and setting up opportunities for sales, this might be the perfect...

  • Customer Service Team Lead

    hace 3 meses

    Santiago de Chile Uber A tiempo completo

    **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...

  • Events & Customer Engagement Specialist Pre y Post

    hace 1 mes

    Santiago de Chile Calev Consulting SPA A tiempo completo

    _**Empresa desarrolladora de productos de TI busca Events & Customer Engagement Specialist Pre y Post Natal.**_ **Requisitos**: - Profesional Técnicoy/ o Universitario. - Experiência laboral de al menos 2 años en Marketing. - Nível de Inglés Intermedio. - Conocimientos de Marketing Digital. - Deseable conocimientos en marcos de trabajo ágil. -...

  • Customer Intelligence Lead

    hace 3 meses

    Santiago de Chile Inchcape A tiempo completo

    **Inchcape** es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...

  • Customer Success Team Lead Varias ubicaciones

    hace 6 días

    Chile Global66 A tiempo completo

    Sé el/la próxim@ Customer Success Team Lead Global66 , acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos. Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia). Nos...

  • Customer Practice Manager, Latam-cst

    hace 6 meses

    Santiago de Chile Servicios Amazon Web Services Chile Limitada - E39 A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and...

  • Customer Engagement Associate

    hace 2 meses

    Santiago de Chile Novartis A tiempo completo

    **Summary**: **About the Role**: **Key Responsibilities** - Engage with Medical Experts (MEs) to educate on medical/scientific information - Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support - Develop and execute ME engagement...

  • Customer Retention Manager Contract Logistics

    hace 7 meses

    Santiago de Chile Kuehne+Nagel A tiempo completo

    Build and foster great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships...

  • Manager, Customer Success

    hace 7 meses

    Santiago de Chile Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...

  • Customer Engagement Manager Latam

    hace 2 semanas

    Chile Tbwa ChiatDay Inc A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • Manager, Machine Learning Engagement Management

    hace 2 meses

    Santiago de Chile OfferFit A tiempo completo

    OfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. OfferFit replaces A/B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp,...

  • Customer Success Sr Manager

    hace 7 meses

    Santiago de Chile Voxy Inc A tiempo completo

    **Your responsibilities will include**: Empathize with every aspect of the customer journey/experience, putting customers’ needs first. Understand customer's needs and help through the onboarding process Deliver adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews Guide and coach customers and Account...