Customer Experience Analyst

hace 6 meses


Santiago de Chile Unilever A tiempo completo

Ser parte de Unilever es comprometerte a transformar la vida de millones de personas, a través de nuestras marcas como Rexona, Dove, Axe, Hellmans, OMO, entre otras. Donde tu manera única de ver el mundo será el punto de partida para cambiarlo. Estamos convencidos que disfrutar es la manera de hacer las cosas, y eso sólo es posible siendo tú mismo.

Ser parte de Unilever es trabajar con la libertad para transformar ideas en realidades y con tu propio estilo construir un futuro mejor, porque estamos convencidos que juntos podemos lograr UN MEJOR NEGOCIO, UN MEJOR MUNDO Y LA MEJOR VERSIÓN DE TI MISMO

Estamos buscando un Customer Experience Analyst, para sumarse a nuestro equipo de Ventas.

**Estos son los desafíos que te esperan**:

- Impulsa la mejora en las métricas de la experiência del cliente ( indicadores de servicio, tasa de rechazo, proceso Orden, pagos, reclamos, cumplimiento de procedimientos)
- Business Partner de ventas, entregando mensajes alineados a el Cliente para generar credibilidad y confianza.
- Entender los requerimientos del Cliente (Estrategia, Estructura, Cultura,Metas, Estándares Operativos, Procesos), ser la voz del Cliente internamente.
- Ser la cara de Unilever para nuestros Clientes para la Cadena de Suministro ( solución cuestiones operativas).
- Comprender el P&L del cliente, cómo se aplican los precios y los descuentos, para buscar impulsar un enfoque de mejoras en el costo de servir.
- Comprender el proceso total de operaciones del cliente para proponer mejoras.
- Proporcionar información operativa y soporte para garantizar un pedido eficiente.
- Resolver problemas operativos escalados internamente y con el Cliente.
- Creación de business cases y dimensionamiento de proyectos. - Presentar avances a los diversos líderes de proyectos para definir propuestas finales de cara a clientes.

**¿Qué necesitamos de ti para ser parte de esta experiência?**
- Recién titulado en Ingeniería Civil Industrial o carrera a fin.
- Inglés nível medio
- Office y Power BI Nível Medio - Avanzado.
- Otras herramientas de programación.
- Altas habilidades para el análisis de datos.
- Excel nível avanzado.
- Experiência en áreas logística de clientes.

En Unilever, queremos generar experiências que transformen a las personas. Es por eso que buscamos potenciar la flexibilidad, la agilidad, el bienestar y la diversidad. Estos son algunos beneficios y la cultura que te esperan:

- Modalidad híbrida de trabajo.
- Viernes flex.
- 1 día libre el mes de cumpleaños.
- Casino en todos nuestros sites de trabajo.
- Gift card bimestral para comprar productos Unilever.
- y mucho más

Postúlate y ven a vivir experiências increíbles en este equipo ✨



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