Customer Engagement Specialist
hace 1 mes
Nuestro cliente, una destacada empresa del sector de tecnología, está en la búsqueda de un Customer Engagement Specialist para unirse a su equipo en Chile.
Responsabilidades:
- Gestionar toda la actividad post-venta relacionada con los ingresos para los clientes.
- Colaborar con AEs y CSMs para gestionar un pipeline de oportunidades transaccionales de expansión y renovación.
- Priorizar y gestionar eficazmente un alto volumen de clientes para asegurar renovaciones a tiempo.
- Ayudar a los clientes existentes con solicitudes para agregar productos a su suscripción actual.
- Aumentar la retención de clientes y los ingresosen toda la cartera de negocios asignada.
- Mantener notas precisas y detalladas de las actividades de los clientes en Salesforce.
- Mantener la cobertura de las comunicaciones entrantesa través de correo electrónico, llamadas telefónicas entrantes y chats en vivo durante el horario laboral.
- Trabajar en colaboración con otros equiposa través de ventas, soporte, gestión de pedidos y productos para ofrecer una experiencia excepcional al cliente.
- Capacitar a los clientes para auto-servicio guiándolos a la documentación de ayuda relevante, tutoriales y recursos.
- Funcionar como un defensor del cliente y proporcionar retroalimentación interna sobre cómo 360 puede servir mejor a nuestros clientes.
- 2+ años de experiencia en servicio al cliente.
- Capacidad de ventas.
- Experiencia de trabajo en un entorno asistido por la tecnología.
- InglesIntermedio - Avanzado.
- Familiaridad con herramientas y plataformas de soporte comunes, como sistemas CRM, sistemas de tickets, software de escritorio remoto, etc.
- Disponibilidad de tiempo completo.
- Conocimientos informáticos, incluida la experiencia con herramientas de ventas básicas como Salesforce, ZoomInfo, Outreach y LinkedIn.
- Comprensión fundamental de las mejores prácticas de desarrollo de ventas y procesamiento de pedidos.
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