Customer Engagement Specialist

hace 1 mes


Santiago, Chile Pacifica Continental A tiempo completo

Nuestro cliente, una destacada empresa del sector de tecnología, está en la búsqueda de un Customer Engagement Specialist para unirse a su equipo en Chile.

Responsabilidades:
  • Gestionar toda la actividad post-venta relacionada con los ingresos para los clientes.
  • Colaborar con AEs y CSMs para gestionar un pipeline de oportunidades transaccionales de expansión y renovación.
  • Priorizar y gestionar eficazmente un alto volumen de clientes para asegurar renovaciones a tiempo.
  • Ayudar a los clientes existentes con solicitudes para agregar productos a su suscripción actual.
  • Aumentar la retención de clientes y los ingresosen toda la cartera de negocios asignada.
  • Mantener notas precisas y detalladas de las actividades de los clientes en Salesforce.
  • Mantener la cobertura de las comunicaciones entrantesa través de correo electrónico, llamadas telefónicas entrantes y chats en vivo durante el horario laboral.
  • Trabajar en colaboración con otros equiposa través de ventas, soporte, gestión de pedidos y productos para ofrecer una experiencia excepcional al cliente.
  • Capacitar a los clientes para auto-servicio guiándolos a la documentación de ayuda relevante, tutoriales y recursos.
  • Funcionar como un defensor del cliente y proporcionar retroalimentación interna sobre cómo 360 puede servir mejor a nuestros clientes.
Requisitos:
  • 2+ años de experiencia en servicio al cliente.
  • Capacidad de ventas.
  • Experiencia de trabajo en un entorno asistido por la tecnología.
  • InglesIntermedio - Avanzado.
  • Familiaridad con herramientas y plataformas de soporte comunes, como sistemas CRM, sistemas de tickets, software de escritorio remoto, etc.
  • Disponibilidad de tiempo completo.
  • Conocimientos informáticos, incluida la experiencia con herramientas de ventas básicas como Salesforce, ZoomInfo, Outreach y LinkedIn.
  • Comprensión fundamental de las mejores prácticas de desarrollo de ventas y procesamiento de pedidos.
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