Technical Support Representative

hace 7 meses


Santiago de Chile Voxy Inc A tiempo completo

If you’re an outstanding Technical Support Rep, come join us at Voxy and use your talent to help teach the world Voxy’s Product team helps change the way millions of people around the world learn English by using sound science combined with innovative (and patented) technology. We feature research-driven learning activities coupled with live streaming for topic-based live tutoring sessions. We use advanced technology to build a customized experience using authentic content sources from names you know (Bloomberg, AP, Financial Times and more.) Voxy’s goal is to become THE vendor of choice in the $80 billion dollar language education market and our Product team is instrumental in reaching this goal.

Here at Voxy we share team values to Start with Empathy, Communicate Courageously, Dig Deep, Own Your Outcomes, Ask Why, and Think Bigger. We are committed to an inclusive and diverse hiring process and team. You can learn more about our Product Team values in this blog post.

**What is the job?**:

- Consult new customers to identify the best solutions using API and SSO integration
- Administer Voxy's Okta instance for customer identity management including new SSO setup, ongoing maintenance, and compliance with Okta product updates
- Serve as the Product Support team's primary point of contact with external IT support:

- If development work is required from Voxy, you will be able to clearly define the work requested
- Manage all customer-facing documentation to support integration products
- Serve as the primary business stakeholder for future product development in API and SSO features, identifying gaps in our product offering as you work with customers
- Manage bug triage and issue intake along with Product Operations and QA to respond to product questions, clarify technical specifications and requirements, and diagnose issues using data analysis, logging tools, and manual reproduction

**Qualifications and experience**:

- You have directly supported customers to use API products and maintained customer-facing documentation
- You understand identity management and have worked with the most popular protocols like SAML, OIDC, and possibly LTI
- You have administered a corporate identity product like Okta or Active Directory
- You aren't afraid to dig into the technical docs for an external product to figure out how it works
- You are fully proficient in English and can provide professional support in writing and over video calls
- Proficiency in English, Portuguese, and Spanish

**Nice to have**:

- Okta certification
- Proficiency with SQL and/or Tableau
- Experience with security protocols and ability to assist sales in RFP completion

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.


  • Technical Support Lead

    hace 3 semanas


    Santiago de Chile ABB A tiempo completo

    **Technical Support Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...


  • Santiago de Chile Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...


  • Santiago de Chile Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...


  • Santiago de Chile CGS A tiempo completo

    Position Description: The ideal Directories Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. You have technical depth and...


  • Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Santiago de Chile Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...


  • Santiago de Chile DXC Technology A tiempo completo

    Relevant years of local in country experience: > 2 years - Good oral and written communication skills in local language + Basic English - Good interpersonal skills - Industry standard skills normally expected from an onsite support technician including: - ServiceNow ticket handling - Microsoft Windows and Apple operating system - all related issues - How-to...


  • Santiago de Chile GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...


  • Santiago de Chile InterSystems A tiempo completo

    **Responsibilities** - Provide immediate response to customer inquiries in accordance with service standards. - Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products. - Provide technical support for troubleshooting and performance analysis. -...


  • Santiago de Chile UPL ltd A tiempo completo

    **Commercial Technical Representative**: - Job Id: 6866- City: Santiago, Santiago, Chile- Department: SALES- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Associate- Description: Responsable por vender los productos de la empresa a los distribuidores y agricultores, capacitando técnicamente a la fuerza de...


  • Santiago de Chile Oracle A tiempo completo

    Technical Analyst 1-Support-22000B9Y **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Roles & Responsibilities**: - This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle to ensure successful and most...


  • Santiago de Chile Caterpillar A tiempo completo

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Santiago de Chile PagerDuty A tiempo completo

    **We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work...


  • Santiago de Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Santiago, Metropolitana, Chile Excis Compliance A tiempo completo

    At Excis Compliance, we are seeking a skilled Desktop Support Technician to join our team in Santiago, Chile.About the RoleThis is an exciting opportunity for a motivated and organized individual to provide first-line technical support to our end-users.Main Responsibilities:Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer...


  • Santiago de Chile Openpath Security Inc. A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...


  • Santiago, Chile Ecolab A tiempo completo

    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a **Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in...


  • Santiago de Chile Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...


  • Santiago de Chile PagerDuty A tiempo completo

    **We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work...