Technical Support Representative

hace 3 semanas


Santiago de Chile Voxy Inc A tiempo completo

If you’re an outstanding Technical Support Rep, come join us at Voxy and use your talent to help teach the world Voxy’s Product team helps change the way millions of people around the world learn English by using sound science combined with innovative (and patented) technology. We feature research-driven learning activities coupled with live streaming for topic-based live tutoring sessions. We use advanced technology to build a customized experience using authentic content sources from names you know (Bloomberg, AP, Financial Times and more.) Voxy’s goal is to become THE vendor of choice in the $80 billion dollar language education market and our Product team is instrumental in reaching this goal.

Here at Voxy we share team values to Start with Empathy, Communicate Courageously, Dig Deep, Own Your Outcomes, Ask Why, and Think Bigger. We are committed to an inclusive and diverse hiring process and team. You can learn more about our Product Team values in this blog post.

**What is the job?**:

- Consult new customers to identify the best solutions using API and SSO integration
- Administer Voxy's Okta instance for customer identity management including new SSO setup, ongoing maintenance, and compliance with Okta product updates
- Serve as the Product Support team's primary point of contact with external IT support:

- If development work is required from Voxy, you will be able to clearly define the work requested
- Manage all customer-facing documentation to support integration products
- Serve as the primary business stakeholder for future product development in API and SSO features, identifying gaps in our product offering as you work with customers
- Manage bug triage and issue intake along with Product Operations and QA to respond to product questions, clarify technical specifications and requirements, and diagnose issues using data analysis, logging tools, and manual reproduction

**Qualifications and experience**:

- You have directly supported customers to use API products and maintained customer-facing documentation
- You understand identity management and have worked with the most popular protocols like SAML, OIDC, and possibly LTI
- You have administered a corporate identity product like Okta or Active Directory
- You aren't afraid to dig into the technical docs for an external product to figure out how it works
- You are fully proficient in English and can provide professional support in writing and over video calls
- Proficiency in English, Portuguese, and Spanish

**Nice to have**:

- Okta certification
- Proficiency with SQL and/or Tableau
- Experience with security protocols and ability to assist sales in RFP completion

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.



  • Santiago de Chile Walters People A tiempo completo

    Gran multinacional líder en el mercado de las pinturas se encuentra en búsqueda de su próximo Technical Sales Representative, quien tendrá que coordinar, investigar y recomendar nuevas propuestas comerciales. Además de realizar el soporte técnico de preventa y / o posventa, incluida la puesta en servicio, la instalación, y las pruebas de productos en...

  • Field Technical Support

    hace 2 semanas


    Santiago de Chile Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...


  • Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Santiago de Chile Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Description and Requirements Job Description : Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together...


  • Santiago de Chile Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...


  • Santiago de Chile Winged Recruitment A tiempo completo

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...


  • Santiago de Chile DXC Technology A tiempo completo

    Relevant years of local in country experience: > 2 years - Good oral and written communication skills in local language + Basic English - Good interpersonal skills - Industry standard skills normally expected from an onsite support technician including: - ServiceNow ticket handling - Microsoft Windows and Apple operating system - all related issues - How-to...


  • Santiago de Chile UPL ltd A tiempo completo

    **Commercial Technical Representative**: - Job Id: 6866- City: Santiago, Santiago, Chile- Department: SALES- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Associate- Description: Responsable por vender los productos de la empresa a los distribuidores y agricultores, capacitando técnicamente a la fuerza de...

  • Field Technical Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Hewlett Packard A tiempo completo

    Job Summary This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customerrelated issues promptly, and offering comprehensive software services for postsales and service delivery support. The...


  • Chile Chronos Consulting A tiempo completo

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to...


  • Chile Chronos Consulting A tiempo completo

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to...


  • Santiago de Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Santiago de Chile PagerDuty A tiempo completo

    **Technical Support Specialist II** PagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries....


  • Santiago de Chile PagerDuty A tiempo completo

    **Technical Support Specialist II** PagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries....


  • Santiago de Chile PagerDuty A tiempo completo

    **Technical Support Specialist II** PagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries....


  • Santiago de Chile Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...


  • Santiago de Chile Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...


  • Santiago, Chile Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Technical Support

    hace 1 mes


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Technical Support - Chile / ColombiaGeneral InformationReq #WDCareer area:EngineeringCountry/Region:ChileState:Region Metropolitana de SantiagoCity:Santiago de ChileDate:Monday, March 25, 2024Working time:Full-timeAdditional Locations : Chile - Region Metropolitana de Santiago - Santiago de ChileWhy Work at LenovoWe are Lenovo. We do what we say. We own what...