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hace 2 meses
We are seeking a skilled Call Center Supervisor to join our team at Prodapt. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:
• Handle a high volume of customer calls in a timely and professional manner.
• Develop and implement effective training programs to ensure that customer service representatives have the skills and knowledge needed to provide excellent service.
• Analyze customer feedback and use it to identify areas for improvement and implement changes to our processes and procedures.
• Collaborate with other departments to ensure that customer needs are met and that our products and services are aligned with customer expectations.
• Develop and maintain a record of customer interactions and use it to identify trends and areas for improvement.
• Stay up-to-date with industry trends and best practices in customer service and use that knowledge to improve our processes and procedures.
Requirements:
• High school degree or equivalent.
• Experience working in a call center or customer service role.
• Strong leadership and communication skills.
• Ability to analyze data and use it to make informed decisions.
• Proficiency in problem-solving and conflict resolution.
Preferred Qualifications:
• Experience working in a supervisory role.
• Knowledge of customer relationship management software and other tools used in customer service.
• Fluency in Spanish.
