Customer Service Representative Santiago

hace 2 semanas

Santiago, Metropolitana, Chile Solvay A tiempo completo
Solvay is a science company whose technologies bring benefits to many aspects of daily life.

Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science.

In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow's megatrends.

As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

Mission

We count on you for:

  • Maintain ownership of all details and communication throughout the order to cash process
  • Improve customer satisfaction and loyalty by building strong relationships with customer accounts
  • Help build a culture of excellent service and team work
  • Ensure fulfillment of domestic, export and indent orders through effective information exchange and daily interface (as appropriate and required) with customers, commercial team, operations planners, worldwide site shipping and supply chain contacts
  • Negotiate commitment dates and enforcement of business rules with customers for all sales orders
  • Manage the routing and fulfill customer information requests relating to order management, such as product availability, SDS, COA, shipment tracking, etc.
  • Manage customer emergency requirements that may require afterhours support
  • Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right.
  • Carry out contract review (customer purchase orders) throughout the entire order processing cycle ensuring pricing accuracy per documented price deviation and communication.
  • Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers to ensure the Complience cycle close within target dates.
  • Follow all environmental and safety regulations, related to the business sector, and act in compliance with all Chile laws
  • Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts
  • Build and maintain good relationships with internal customers
  • Comply with legal and corporate valid regulations related to safety and industrial hygiene.
  • Request to Data Management new customer accounts and changes on the customer master data (currency, ship to, payment terms, etc.) as needed.
  • Review pricing accuracy through applicable ERP tool.
  • Complete the billing process of their own orders and ensure that customers receives this document for all the material shipped and received by them.

You can count on us for:

  • Work enviroment very helpful, collaborative
  • Development opportunity
  • Work in international and intercompany enviroment

You will bring:

Education and Experience:

  • Bachelor's degree in International Trade, Logistics, Businnes.
  • Experience in Customer Servicel will be a differential

Skills and Behavioral Competencies:

  • Customer focus: Demonstrate service oriented attitude under all situations. Shows excellent interpersonal skills, and strong analytical and problemsolving skills
  • Communication: Superior communication skills including listening, verbal and written; verbal selling, negotiation skills, and telephone skills. Demonstrates maturity in dealing with conflict,
  • Technical/Functional Knowledge and Application: Proficient use and experience with SAP or other similar ERP.
  • Advanced/Fluent English

You will get:

  • Competitive salary
  • Health insurance
  • Life insurance
  • 16 weeks of maternity/paternity and coparenting leave
  • Free language courses (24 languages available)
  • Additional local benefits

Additional information:

Local _ Santiago, Chile
Hybrid Mode _ twice a week at the office

#LI-PV1

#LI-Hybrid
About us

After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon.

Check here our Artemis missions with NASA:
we will land the first woman and first person of color on the Moon.

Solvay's purpose is to bond people, ideas and elements to reinvent progress.

We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive.

Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - re

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